Top 15 Online Reputation Management Reviews for 2025

Looking for the best online reputation management software in 2025? Here are the top 15 choices: HiFive, Reputation.com, Birdeye, Podium, Thrive Internet Marketing Agency, TheBestReputation, Sprout Social, Reviews.io, Yext, ReviewTrackers, Trustpilot, Grade.us, Mention, Brand24, and SOCi. Today, online reputation management helps your business grow. Getting one more star in reviews can raise your money by up to 9%. Platforms like HiFive help you get more reviews, see review data right away, and watch your reviews. You build more trust, get new customers, and see better results with smart review tools and review data. When you pick your platform, look at review tools, watching reviews, connecting with other tools, and review data. HiFive is a top choice for online reputation management reviews.

Key Takeaways

• Picking the best online reputation management software can help your business a lot. Find tools that let you get and handle customer reviews easily.

• Platforms like HiFive let you ask for as many reviews as you want. They also use AI features. This makes it simple to talk to customers and make your online image better.

• Watching reviews in real time and using analytics is very important. These tools show how customers feel and help you reply fast to feedback. This can make your reputation better.

• Think about how the software works with your other systems. If it connects well, it can make handling reviews easier and save you time.

• Using reputation management tools can help people trust your business more. It can also help you sell more. If your reviews go up by one star, your sales can rise by up to 9%.

Top 15 Online Reputation Management Reviews

Picking the right review management software can help your business. You need tools that get more customer reviews and let you see what people say. These tools help you make smart choices. Here are the best platforms for online reputation management reviews in 2025.

Selection Criteria for Top Platforms
The platforms were picked for their features, price, customer service, how they work with other tools, and mobile support.

Criteria	Weight (%)
General Features	40
Cost	15
Customer Service	15
Integrations	15
Mobile Support	15

HiFive

HiFive is a top review management software for 2025. You can send as many review requests as you want. It connects with over 40 platforms and uses AI to reply. The dashboard shows your online reviews right away. You can ask for reviews by email, SMS, WhatsApp, or QR codes. HiFive lets you show your best customer reviews on your website and social media. The analytics tools help you see what works and make your business better. HiFive is good for restaurants, healthcare, retail, real estate, and hotels. You can make your Google Business Profile stronger and get more customers.

Reputation.com

Reputation.com is great for big companies and brands with lots of places. You can manage customer reviews on different sites and see detailed analytics. The platform helps you watch your online reputation and reply fast. You get tools to make and track reviews. Reputation.com is best if you want strong analytics and have many locations.

• Large companies

• Brands with multiple locations

• Businesses wanting strong analytics and reputation management

Birdeye

Birdeye is easy to use for review management. You can collect customer reviews, see feedback, and reply from one dashboard. Birdeye is good for reputation management and customer feedback. The support team helps quickly, and users say there are few problems. Birdeye lets you make reviews, get alerts, and connect with many platforms. The price is lower than some others, so it is a good deal.

• Birdeye has a higher score for online reputation management (8.9) than SOCI (8.5).

• Customer feedback ratings show Birdeye at 9.2 and SOCI at 8.7.

• Users say Birdeye has fewer problems with crashes or downtime.

• Birdeye's support team is quick and helpful, with a G2 rating of 9.4.

Podium

Podium lets you collect Google reviews with just two clicks. You can text customers and use team tagging for better chats. The platform has an AI-powered client success manager. Podium is best for bigger businesses because it costs more. Some features, like webchat, need extra payment. Podium does not work with Yelp, which may matter for some businesses.

Thrive Internet Marketing Agency

Thrive gives you more than review management software. You get SEO, content marketing, and social media help. Thrive helps fix your reputation and get new customer reviews. The agency gives hands-on help and custom plans. Thrive is good if you want a full-service approach, not just software.

TheBestReputation

TheBestReputation makes custom plans for your business. You get clear prices and real results you can measure. The team works with you to make a plan that fits your needs. TheBestReputation is best if you want a personal approach to online reputation management reviews.

• Custom plan (not one-size-fits-all)

• Clear prices

• Real, measurable results

Sprout Social

Sprout Social mixes review management software with social media monitoring. You can see how customers feel and manage online reviews in one place. The platform uses sentiment analysis to turn social mentions into useful data. Sprout Social gives you a full view of customer opinions and helps you reply fast.

• Sprout Social gives tools for seeing customer feelings and managing online reviews.

• The platform's sentiment analysis turns social mentions into numbers, so businesses can watch and improve their reputation.

• Sprout Social brings reviews from many places together, so brands see all customer opinions and can reply well.

Reviews.io

Reviews.io lets you collect company and product reviews to help sales. You can manage your reputation from one dashboard and reply to reviews right away. The platform gives Google and Bing seller ratings, trust badges, and widgets for your website. You get detailed reports and advanced filters. Reviews.io is good if you want to show your best reviews and answer customer questions directly.

Yext

Yext helps keep your business listings and customer reviews correct on many sites. You can claim and manage local profiles, update info right away, and track feedback trends. Yext lets you reply to reviews and use sentiment analysis to make your services better. The platform connects with many review sites, so you see all your reviews in one dashboard. Yext is good for businesses that want to control their listings and reputation everywhere.

• Yext lets businesses claim and manage local listings and profiles on review sites and social media, so you can update info on many platforms.

• The Review Monitoring feature helps businesses watch customer reviews on different sites, giving alerts for new reviews and info about feedback trends.

• Businesses can reply to all reviews, making customer service better.

• Yext's tools help find trends in reviews, so businesses can improve their services.

• Yext connects with many review sites, so businesses see all reviews in one dashboard.

• Businesses can write personal replies to reviews, making their brand look better.

• The platform asks customers for real reviews, which can be shown on business websites to get more engagement.

ReviewTrackers

ReviewTrackers gives you tools to collect, watch, and manage customer reviews. You can set up email and SMS campaigns to get more feedback. The dashboard lets you track reviews for many brands and show top feedback on your website. You can reply to negative reviews privately and connect with your CRM. ReviewTrackers is best for businesses that want strong review management software but may cost too much for small companies.

Trustpilot

Trustpilot is known for helping businesses look honest and trustworthy. You can collect and show customer reviews to get more clicks and sales. Trustpilot shows both good and bad feedback, which helps your business look real and reliable. The platform is great for companies that want lots of online reviews and need social proof.

Grade.us

Grade.us gives you one place to manage reviews and reply to feedback easily. You get email alerts for new reviews and can reply right from the dashboard. Grade.us helps you sort reviews by site and reply fast. The platform is good for businesses that want to make review management simple.

Mention

Mention watches your brand on many platforms and gives instant alerts. You can see how people feel and reply fast to feedback. Mention puts social media talk and app store reviews in one dashboard. The platform uses AI to make sure you never miss important feedback. Mention is great for brands that want to watch their reputation in real time.

• Mention watches brand mentions on many platforms.

• It checks how people feel about your brand.

• Instant alerts help you reply fast to feedback.

• Mention puts social media talk and app store reviews in one dashboard.

• It gives real-time updates and AI insights, so you never miss feedback.

Brand24

Brand24 helps you manage your online reputation, check out competitors, and get full reports. You can watch many channels, see how people feel, and control your social media. Brand24 warns you early about bad feedback and helps you build a good reputation. The platform is good for market research, finding influencers, and tracking campaigns.

• Watch many channels

• See and check how people feel

• Control social media

• Get early warnings for bad feedback

• Think before posting

• Work on building a good reputation

SOCi

SOCi is made for businesses with lots of locations. You get one place to watch everything, automatic replies, and local content management. SOCi uses AI Genius Agents to do simple tasks and write replies. The platform gets reviews from big sites and keeps your listings correct. SOCi checks how your reputation management works for all locations.

• Watch your online reputation in one place.

• Automatic replies to customers.

• Manage local content for each location.

• Use AI Genius Agents for simple tasks.

• Get and reply to reviews from big platforms.

• Keep business listings correct everywhere.

• Check how reputation management works.

What Is Reputation Management Software

Definition

Today, your business reputation online is very important. Online reputation management uses tools to help people see your business in a good way. Review management software lets you watch, collect, and answer customer feedback on many websites. You can see what customers say, fix problems quickly, and show your best reviews. This software helps you control your brand’s story and build trust with new and old customers.

Key Features

You need review management software that does more than just gather reviews. The best tools in 2025 use smart technology to make work easier. Here are some things to look for:

Tip: Pick software that puts all your reviews together and helps you act fast.

Benefits

Using online reputation management tools helps your business grow. Here are some things you can expect:

• More people see your brand, so you get noticed.

• Customers trust you more, so they stay loyal.

• You can get 15-20% more searches for your brand each quarter.

• Good mentions about your business go up by 25%.

• You get more good leads, sometimes 15-25% more in three months.

• If your brand’s sentiment score goes up by 20 points, your money can grow by 8-12%.

Online reputation management and review management software help you use feedback to get results. You get more customers, better reviews, and a stronger business.

Online Reputation Management Reviews: Platform Comparison

Feature Comparison

You need review management software that matches your business. Every platform has special features. HiFiveStar lets you send as many review requests as you want. It uses AI to reply and connects with over 40 platforms. Sprout Social is good at listening to social media and checking how people feel. Grade.us sends review requests automatically and gathers feedback from many sites. ReviewTrackers helps you watch and answer reviews from one dashboard. NetReputation helps remove bad content and improves search results. These tools help you manage your reputation and keep customers happy.

Pricing Overview

It is important to know what review management software costs. Prices are different for each platform and business size. HiFiveStar has a free plan and paid plans from $39 to $899 each month. Podium costs between $289 and $399 per month. Trustpilot has a free plan and paid plans starting at $225 per month. Most platforms have custom prices for bigger companies.

Tip: Small businesses usually pay $500 to $2,500 each month. Big companies may pay $10,000 or more.

Best for Small Businesses

Small businesses need review management software that is simple and not expensive. HiFiveStar, Referrizer, and NiceJob are good for local shops, restaurants, and service providers. These platforms use automation, send review invites, and have easy dashboards. You get tools to help your reputation without spending too much money.

Best for Enterprises

Big companies need review management software for many locations and lots of data. Reputation.com, Yext, and Rio SEO are best for enterprise brands. These platforms have strong integration, automation, and security. You get tools to manage reviews, listings, and feedback for all your locations.

You need a platform that grows with your business, connects with your systems, and keeps your data safe.

How to Choose the Best Software

Assess Needs

Start by thinking about what your business really needs. Are you a small shop or a big company with many locations? Smaller businesses often want something simple and affordable. Bigger companies may need more advanced tools. Make a list of your goals. Do you want to get more reviews, reply faster, or track customer feedback? Knowing your needs helps you pick the right software.

Tip: Write down your top three goals before you start looking at options.

Must-Have Features

Look for features that make your life easier. Good review management software should let you collect, monitor, and reply to reviews from one place. It should also give you clear reports and analytics. User-friendly design matters a lot. You want something you can learn quickly. Reliable customer support is also important. If you get stuck, you need help fast.

Here are some must-have features:

• Review monitoring and alerts

• Analytics and reporting

• Easy-to-use dashboard

• Strong customer support

Integration

Check if the software works with your other tools. Can it connect to your CRM or point-of-sale system? Integration saves you time and keeps your data in one place. HiFive stands out here. You can link HiFive with over 40 review platforms. It also connects with your CRM and POS systems. This helps you automate review requests and manage everything from one dashboard. Restaurants, clinics, and retail stores all benefit from these smart connections.

Budget

Set a budget before you choose. Think about how much you can spend each month. Compare pricing models like monthly or yearly plans. Look at the total cost, not just the starting price. Ask yourself how the software will help your business grow. Will it bring in more customers or save you time? That’s your return on investment.

Remember: The best software fits your needs and your wallet.

Future Trends for 2025

AI and Automation

In 2025, AI and automation will be everywhere in reputation management software. These tools help you save time and work better. AI can read reviews and figure out how people feel. It can even write replies for you. Machine learning helps you know what customers think. You get ideas on how to answer, so you always have a chance to connect. Automated replies let you answer reviews much faster. You do not need to check every comment by yourself. The software does most of the hard work for you.

• AI writes smart replies to reviews.

• Machine learning checks customer emotions.

• Automation sends review requests without you lifting a finger.

Real-Time Monitoring

It is important to know what people say about your business right away. Real-time monitoring gives you alerts as soon as someone leaves a review. Live dashboards show you what is happening right now. You can spot trends and see if customers are happy. You can fix problems quickly. This helps you stay ahead of others. You do not have to wait for a report. You see everything as it happens.

Tip: Set up instant alerts so you never miss a new review or mention.

Multi-Platform Integration

Customers talk about your business on many different sites. Multi-platform integration lets you collect reviews from everywhere, like Google, Facebook, and Yelp. You can manage all your feedback in one place. Omnichannel review collection means you do not need to switch between apps. Mobile-first tools help you check and study reviews while you are out. This makes your job easier and keeps your reputation strong.

Advanced Analytics

You want to know what works and what does not. Advanced analytics give you deep insights into your reviews. You can track trends and see how happy customers are. You can also compare your business to others. The software shows you which changes bring better reviews. You get clear charts and reports. This helps you make smart choices for your business.

• Track review trends over time.

• Measure customer sentiment.

• Compare your business to others in your field.

You can use these insights to help your business grow and keep your customers happy.

You want your business to be noticed in 2025. Choosing good software is important. HiFive has strong tools for getting reviews. You can see new reviews right away. It connects easily with CRM and POS systems. Getting more reviews helps people trust your business. It also helps your Google Maps ranking go up. Smart analytics show what is working for you. Simple features make it easy to get reviews. Filtering out bad reviews keeps your reputation safe. Are you ready to take charge? Start managing your reviews now! http://hifivestar.com/?ref=hifivestar.com 🚀

FAQ

What is online reputation management software?

Online reputation management software lets you watch and answer reviews. You can see what customers think about your business. You can fix problems quickly. Showing your best reviews helps people trust you.

How fast can I start getting reviews with HiFive?

You can send review requests just minutes after setup. HiFive makes it simple to invite customers. You can use email, SMS, WhatsApp, or QR code.

Can I connect HiFive with my CRM or POS system?

Yes! HiFive works with most CRM and POS systems. This helps you send review requests automatically. You can manage everything from one dashboard.

Why do more reviews help my business?

More reviews help your business look honest. Good reviews bring new customers. You learn what people like or dislike. This helps you make your service better.

Tip: Always reply to every review. Customers see when you care!