If you want the best reputation management software for your business in 2025, you should use HiFiveStar. Your online reputation affects how customers think about you. It also helps your business grow. Studies show online reviews affect 92% of buying choices. Even one bad review can make 22% of possible clients leave. Tools like HiFiveStar, Podium, Birdeye, and others help you manage business reviews. They also help you watch reviews, check feelings in real time, and watch social media. With a good review management plan, you can make your brand look better. You also get seen more online and make clients happier. Getting customer feedback and handling reviews helps build trust. It also makes your online presence stronger.
Key Takeaways
HiFiveStar is the best pick for reputation management in 2025. It lets you send unlimited review requests. You can connect it with more than 30 platforms easily.
Good reputation management software helps build customer trust. It also makes customers happier. Businesses can reply to reviews fast with it.
Automated review requests save time for businesses. They help get more feedback from customers. This can make your business show up more online. It can also help you sell more.
Picking the right software means looking at its features. You should check if it has automation, analytics, and is easy to use. Make sure it fits what your business needs.
Watching reviews on many platforms in one dashboard is simple. It makes managing reviews easier. It helps your business look good online.
Best Reputation Management Software List
If you want to pick the best reputation management software, you should know what each tool does. Here is a closer look at top review management software for 2025. You will learn what makes each one different. You will also see how they help you with google reviews, online reviews, and customer feedback.
Tip: Before you choose, look at the main things for ranking review management software:
Description
General Features
What the software can do for you.
Price
How much you pay and what you get.
Customer Service
How well the company helps you.
Integrations
How it connects with other tools you use.
Mobile Support
If you can use it on your phone or tablet.
Automation
How much work it saves you.
Analytics
How well it tracks your google reviews and feedback.
Mobile Access
If you can manage things on the go.
HiFiveStar
HiFiveStar is the best reputation management software for fast-growing businesses. It connects with over 30 review sites. You can see all your google reviews and online reviews together. You can send review requests by SMS, email, or WhatsApp. This helps you get more customer reviews with less effort.
AI-powered auto-replies let you answer google reviews fast. You can use custom widgets to show your best reviews on your website or social media. The dashboard is simple to use. You get advanced analytics and sentiment analysis. This helps you know how people feel about your business.
Note: HiFiveStar has an average rating of 3.7 on Trustpilot and 4.8 on software directories.
Why choose HiFiveStar?
Manage all your review management software needs in one place.
Unlimited review requests and communication.
Fast setup and easy to use.
Great for any industry, from restaurants to healthcare.
Birdeye
Birdeye is a popular review management software for businesses with many locations. You can see all your google reviews, Facebook, and Yelp feedback in one dashboard. Birdeye lets you send automated review requests. You can track how your business is doing in different places.
You can filter reviews by location. You can assign team members to respond. You can also check how you compare to competitors. Birdeye’s dashboard makes business review management easy, especially if you have more than one store.
Key features:
Centralized dashboard for all online reviews.
Automated review requests.
Sentiment analysis and competitor tracking.
Podium
Podium helps you collect and manage google reviews and online reviews using text messages. You can send review requests after a customer visits your business. Podium’s dashboard is easy to use. The price is higher than most review management software.
Plan | Pricing | Locations Supported | Users Allowed |
|---|---|---|---|
Core | up to 2 | 1-4 | |
Pro | $599/month | up to 5 | Unlimited |
Signature | Custom | Advanced | Unlimited |
“The cost for Podium was extremely high, at an average of $5,000 a year; this product wasn’t something we could justify spending that much money on, especially with competitors out there that provide the same service at a fraction of the cost.”
Best for: Businesses that want to focus on text-based review management and have a bigger budget.
Reputation.com
Reputation.com is a strong choice for big companies in industries like automotive, restaurants, retail, and healthcare. You can track google reviews, online reviews, and customer feedback from many locations. The platform helps you boost customer satisfaction. It also helps more people notice your business.
You get:
Multi-location review monitoring.
Tools to improve engagement.
Reports that show how your reputation is growing.
Yext
Yext makes review management software easy. It pulls all your google reviews and online reviews into one dashboard. You get real-time alerts when someone leaves a review. Yext lets you set how often you ask for reviews. It also balances where reviews show up.
You can track your ratings. You can see which review requests work best. Yext also works with other companies to make review generation smoother.
Features:
Real-time review monitoring.
Customizable review invites.
In-depth analytics.
ReviewTrackers
ReviewTrackers helps you keep up with google reviews and online reviews from over 100 platforms. You get real-time alerts, so you never miss a new review. The dashboard is simple. You might find fewer options for customizing it.
Pros | Cons |
|---|---|
Consolidates reviews from over 100 platforms into a single dashboard | Dashboard customization options are limited |
Real-time alerts for new reviews to enable prompt responses | Integration support for many popular CRM and marketing tools is lacking |
Sentiment analysis tools that classify feedback as positive, neutral, or negative | Mobile app performance is inferior to desktop |
Customizable reporting and analytics to track trends and measure performance | Sentiment analysis accuracy is inconsistent |
Supports multi-location management with monitoring at corporate and individual site levels | Bulk export features for reviews and data are constrained |
Trustpilot
Trustpilot is a well-known review management software. It helps you collect and share google reviews and online reviews. You can invite customers to leave feedback. You can display your best reviews on your website. Trustpilot is great for building trust and showing off your reputation.
What you get:
Easy review invitations.
Widgets for sharing reviews.
Analytics to track your reputation.
Sprout Social
Sprout Social is more than just review management software. You can monitor google reviews. You can analyze social media conversations. You can create custom reports. The unified inbox lets you see all your reviews and messages in one place.
Features:
Monitor and manage reviews in a single stream.
Analyze review scores across locations.
Generate detailed reports.
Grade.us
Grade.us helps you automate review requests. You can manage google reviews and online reviews from different sites. You can send review invites by email or text. The platform lets you share your best reviews on your website and social media.
Why use Grade.us?
Automated review requests.
Multi-platform review monitoring.
Customizable review widgets.
NiceJob
NiceJob makes it easy to get more google reviews and online reviews. The software sends review requests by email or SMS after you finish a job. This helps you get feedback while it’s fresh in the customer’s mind.
NiceJob automates review requests, so you don’t have to remember to follow up.
You get more genuine customer reviews and save time.
The platform is great for businesses that want to build trust fast.
Broadly
Broadly is a review management software. It helps you collect google reviews and online reviews from your customers. You can send review requests by text or email. Broadly also offers strong customer support.
Support Channel | Description |
|---|---|
Support available via email for inquiries and assistance. | |
Phone | Users can reach out for support through phone calls. |
Online Resources | Access to tutorials and knowledge bases for self-help. |
Round-the-clock assistance for technical or operational issues. |
Best for: Businesses that want easy review management and great support.
SOCi
SOCi is a review management software for businesses with many locations. You can manage google reviews, online reviews, and social media from one dashboard. SOCi helps you keep your brand voice the same everywhere.
Features:
Multi-location review monitoring.
Social media management.
Analytics to track your reputation.
Mention
Mention helps you track and respond to google reviews and online reviews on many platforms. You get real-time alerts when someone mentions your brand. The software uses AI to check if feedback is positive or negative.
Cross-platform monitoring covers everything from app stores to social media.
You can also track your competitors and see how you compare.
Note: Mention is great if you want to stay on top of every review and mention of your business online.
Software Reviews
HiFiveStar
You want a reputation management software that is simple to use. HiFiveStar lets you ask for as many reviews as you want. It works with over 30 platforms. You can send review invites by SMS, email, or WhatsApp. The dashboard is easy to use. You can see online reviews and customer feedback right away. You get widgets to show your best reviews on your website. Analytics help you know what is working.
Pros:
Easy integration
AI replies
Cons:
Some advanced features are only in higher plans
Pricing:
Free plan available
Paid plans start at $39/month
Best for:
Any business that wants fast and easy business review management. It is also good for unlimited communication.
Birdeye
Birdeye helps you manage your reputation in many places. You can watch reviews, track social media, and use ticketing in the Standard plan. The Premium plan adds AI chatbots and better reports. Enterprise gives you more support and a manager just for you.
Plan Type | Monthly Cost | Features Included |
|---|---|---|
Standard | $299 | Review monitoring, social media monitoring, ticketing |
Premium | $999 | AI-powered chatbots, advanced reporting, third-party app integrations |
Enterprise | $2,999 | Multi-channel support, dedicated account management, priority support |
Best for:
Big businesses that need strong reputation management software and extra help.
Podium
Podium is great for messaging and payments. You can set up review requests to go out automatically. It helps you manage online reviews. This platform is good for local businesses, car dealerships, and stores.
Business Size | Industry | Ideal Use Case |
|---|---|---|
Small | Local Businesses | Automating customer interactions, managing reviews, and streamlining payments. |
Medium | Car Dealerships | Using AI assistant for customer communication, service reminders, and payment processing. |
Large | Retail | Centralizing customer engagement through messaging, marketing tools, and payment solutions. |
Pros:
Strong messaging tools
Good for payments
Cons:
Costs more than most
Pricing:
Starts at $399/month
Reputation.com
Reputation.com helps you deal with bad reviews and make your reputation better. If you answer reviews in one day, customers are more likely to give a better rating. Fixing problems can make more customers support your business.
Statistic | Description |
|---|---|
67% | Consumers swayed away from making a purchase due to negative reviews. |
85% | Consumers consider responses to negative reviews in their decision-making. |
33% | Increase in likelihood of consumers upgrading their ratings when businesses respond within 24 hours. |
Best for:
Businesses that want to get better by answering customer reviews quickly.
Yext
Yext gives you one dashboard to watch all your reviews. You can collect online reviews from over 80 places. The system uses AI to help you check and study feedback. You can also share reviews on your website.
Review Monitoring
Automated Responses
AI-Powered Review Management
Sharing Reviews
Review Reporting
Collaboration and Teamwork
Best for:
Businesses that want review management to be automatic and want good analytics.
ReviewTrackers
ReviewTrackers makes it easy to manage reviews. You can watch reviews from over 100 sites in one spot. The platform uses natural language processing to check feelings and spot trends. You get helpful tips and can see how each place is doing.
User-friendly interface
Centralized review monitoring
Sentiment analysis
Competitive intelligence
Visual performance metrics
Best for:
Businesses with many locations that want simple analytics and reports.
Trustpilot
Trustpilot helps you get and share online reviews. You can ask customers to leave feedback and show top reviews on your site. Analytics let you see how your reputation is doing.
Pros:
Easy review invitations
Widgets for sharing reviews
Cons:
Not much customization
Best for:
Businesses that want to build trust with customer reviews.
Sprout Social
Sprout Social helps you make, watch, and answer reviews. You can track reviews, get alerts, and share reviews on social media.
Feature | Sprout Social | Grade.us |
|---|---|---|
Review Generation | Yes | Yes |
Review Monitoring | Yes | Yes |
Response Management | Yes | Yes |
Review Request | Yes | Yes |
Review Notification | Yes | Yes |
Review Display | Yes | Yes |
Review Sharing | Yes | Yes |
Best for:
Businesses that want everything for social and review management in one place.
Grade.us
Grade.us lets you set up review requests to go out automatically. You can manage reviews from different sites. You can share your best reviews on your website and social media. The platform has the same features as Sprout Social.
Best for:
Businesses that want review requests to be automatic and sharing to be easy.
NiceJob
NiceJob sends out review requests for you and helps you get more customer reviews. You can use social proof widgets and AI tools to get referrals.
Tool | Price Range | Features Overview |
|---|---|---|
NiceJob | Review automation, social proof widgets, AI tools for referrals, etc. |
Best for:
Small businesses that want to grow fast with review automation.
Broadly
Broadly helps you get reviews by text or email. You get strong customer support and tools that are easy to use.
Best for:
Businesses that want simple review management and great support.
SOCi
SOCi gives you tools to manage reviews and social media for many locations. You can keep your brand voice the same everywhere.
Best for:
Franchises and brands with lots of locations.
Mention
Mention tracks reviews and brand mentions on many sites. You get alerts right away and can see if feedback is good or bad.
Best for:
Businesses that want to watch every mention and review online.
Review Management Software Comparison
Picking the best reputation management tool can be hard. You want a tool that fits your business. It should help you handle customer feedback easily. Let’s look at the top 13 reputation management software platforms. This way, you can see what each one does.
Here is a simple table to compare features, prices, and use cases:
Platform | Key Features | Starting Price | Best For |
|---|---|---|---|
HiFiveStar | AI auto-replies, unlimited communication, 30+ integrations, review widgets, analytics | Free / $39/mo | All industries, unlimited review management |
Birdeye | Multi-location, sentiment analysis, competitor tracking | $299/mo | Large businesses |
Podium | Text-based review requests, payments, messaging | $399/mo | Local businesses, retail |
Reputation.com | Multi-location, engagement tools, reporting | Custom | Enterprises, healthcare |
Yext | Real-time alerts, AI review management, analytics | $49/mo | Automated review monitoring |
ReviewTrackers | 100+ platforms, sentiment analysis, reporting | $119/mo | Multi-location businesses |
Trustpilot | Review invitations, widgets, analytics | Free / $225/mo | Building trust, e-commerce |
Sprout Social | Social media + review management, reporting | $249/mo | Social-focused businesses |
Grade.us | Automated requests, widgets, multi-platform | $110/mo | Agencies, SMBs |
NiceJob | Review automation, social proof widgets | $75/mo | Small businesses |
Broadly | Text/email requests, strong support | $99/mo | Service businesses |
SOCi | Multi-location, social media, analytics | $400/mo | Franchises, brands |
Mention | Real-time alerts, competitor tracking | $41/mo |
Tip: HiFiveStar is special because it uses AI-powered auto-replies. You can send unlimited SMS, email, and WhatsApp review requests. It connects with over 30 platforms. The dashboard is easy to use. You can share online reviews with customizable widgets. If you want simple and strong business review management, HiFiveStar is a smart pick.
You should choose reputation management software that makes review monitoring simple. It should help you reply fast. Some platforms use automation. Others give you deep analytics. If you want to improve your online reputation management and get more customer reviews, pick a tool that fits your needs.
Review management is more than just collecting online reviews. You need tools to study customer feedback and make your services better. The right software will help your business grow. It will also keep your reputation strong.
Choosing the Best Reputation Management Software
It can be hard to pick the best reputation management software. You want a tool that helps your business and makes your online presence better. Before you choose, think about what matters most:
Integrations: Does it work with the platforms you use?
Automation: Can it send review requests and replies for you?
Analytics: Will you get reports and see how people feel in real time?
Ease of Use: Is the dashboard easy for your team to use?
Pricing: Does the price fit your budget and give you good value?
You should also think about problems you might have. Here are some common challenges businesses face:
Challenge Type | Description |
|---|---|
Usability | The software should be easy so everyone can use it well. |
Support | Good customer support helps you fix problems fast. |
Pricing | Make sure the price fits your budget and is worth it. |
Security | The software must keep your information safe. |
Alignment with Goals | It should help your business reach its goals and engage customers. |
When you look at different reputation management software, match the features to your business type and size. For example, restaurants need strong review collection and monitoring. Healthcare clinics want real-time feedback and insights to make clients happy. Agencies and franchises need tools that work for many locations.
Look for these features:
Collecting and watching reviews
Alerts when you get new online reviews
Advanced tools for reports and analysis
Can grow with your business
Real-time feedback options
Insights to help you manage customer feedback
HiFiveStar is a great choice because it focuses on customers and new ideas. You can send as many review requests as you want. It uses AI-powered auto-replies and connects with over 30 platforms. The dashboard is easy for any team to use. HiFiveStar helps you build a strong online reputation and get noticed more with every review.
Review Management Tools and Challenges
Running a business can be hard. You might get negative feedback at any time. Seeing a bad comment can make you feel upset. You need to check many websites to see what people say. Asking customers for feedback takes a lot of time.
Here are some big problems you might face:
Bad reviews can hurt your business. One mean comment can make new customers leave.
Watching many sites is hard. You need to check Google, Facebook, Yelp, and others.
Getting reviews takes work. You have to remind customers to give feedback.
You do not have to fix these problems by yourself. Review management tools help make things easier. Good reputation management software helps you solve problems quickly.
Here is how review management tools help:
Challenge | How Review Management Tools Help |
|---|---|
Negative reviews | Get alerts fast and reply to fix problems |
Multi-platform monitoring | See all feedback in one easy dashboard |
Review generation | Send automatic requests by SMS, email, or WhatsApp |
HiFiveStar is a good reputation management software. You can send as many review requests as you want. It works with over 30 sites, so you see every review. AI auto-replies help you answer customers quickly. You can use widgets to show your best feedback on your website.
If you want a strong online presence, you need good review management tools. They help you watch reviews and manage your reputation online. You can focus on your business while the software does the hard work.
Using reputation management tools helps you control your online reviews. You keep your brand safe and make your customers happy.
Why Choose HiFiveStar
If you want your business to stand out online, HiFiveStar can help. This reputation management software lets you collect, manage, and share reviews easily. You do not have to be good with computers. The dashboard is simple, so you can use it right away.
Here are some things that make HiFiveStar different:
AI Auto-Replies: The system can answer reviews for you. This saves time and keeps your customers happy.
Unlimited Review Requests: You can send as many review requests as you want. Use SMS, email, or WhatsApp. There are no limits.
Easy Integrations: You can connect to over 30 review platforms. All your feedback shows up in one place.
Advanced Analytics: You get clear reports about your business. You can see trends and make smart choices.
Custom Widgets: You can show your best reviews on your website or social media. This helps new customers trust you.
User-Friendly Interface: You do not need special training. Anyone can use the platform easily.
Many businesses pick HiFiveStar as their reputation management software because it works for many needs. You can use it if you have a restaurant, clinic, store, or hotel. It is good for small and big businesses. If you want to grow your online reputation, this tool can help.
Here is a quick look at who can use it:
Industry | How HiFiveStar Helps |
|---|---|
Restaurants | Get more reviews and fill more tables |
Healthcare | Improve patient trust and feedback |
Retail | Boost sales with better ratings |
Real Estate | Attract more buyers and sellers |
Hospitality | Stand out on travel sites |
You can trust HiFiveStar for your reputation management software needs. It gives you control, saves you time, and helps your business look great online.
Using reputation management software makes it easy to manage reviews. It also helps your business look better online. The best tools let you watch customer reviews and keep track of them. This helps your business grow. If you get one more star on Yelp, you can make up to 9% more money. HiFiveStar is special because it uses AI to help you. You can send as many review requests as you want. It is simple to watch your reputation on different sites. You can stop bad reviews from hurting your brand. You also make your online reputation stronger every day. Want to take charge? Start managing your reviews today!
FAQ
What is reputation management software?
Reputation management software helps you watch and answer online reviews. You can see what people say about your business. You can reply to feedback and make your online image better.
How fast can I start getting reviews?
You can get reviews soon after you set up the software. Send review requests by email, SMS, or WhatsApp. The steps are quick and simple.
Can I manage reviews from different sites in one place?
Yes! You can see reviews from Google, Facebook, Yelp, and other sites in one dashboard. This helps you save time and keeps things neat.
Is it hard to use these tools?
No, most platforms have easy dashboards. You do not need special training. You can send requests, read reviews, and check reports with a few clicks.
Who should use reputation management software?
Any business that wants to grow online should use reputation management software. Restaurants, clinics, stores, and hotels all get better reviews and more trust.
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