Net Promoter Score (NPS) checks how loyal customers are. This important customer loyalty number helps businesses grow. It makes customer experience better. Knowing about NPS is key for any company. Good NPS software will be more important in 2026. It helps companies stay ahead. Businesses need good NPS tools. They can measure how happy customers are. Happy customers mean long-term success. This blog shows the best NPS survey software. It helps pick the right NPS software tools. There are many platforms. These NPS survey tools give helpful customer feedback. They share what they learn from surveys.
Key Takeaways
NPS software helps companies know if customers are happy. It makes customers like the company more. This helps the company get bigger.
Good NPS tools have many helpful things. They have simple surveys. They give fast reports. They can also work with other computer programs.
Picking the right NPS tool is key. Think about what it does. Think about if it can grow with your company. Think about if it works with your other tools.
There are many NPS software choices. Each one has different features. They also have different costs. Find one that works for what your company needs.
HiFiveStar is a great option. It helps you handle reviews online. It makes your company look better online. It also helps with NPS.
What is NPS Software
What is NPS Software
NPS software helps companies. It measures how loyal customers are. This tool checks what customers think. It sorts customers into groups. These are promoters, neutrals, and detractors. NPS tools make surveys easy. They help send them out. They also help look at the answers. This makes sending surveys simple. More people answer them. NPS software sends surveys many ways. It uses email and app messages. It also uses website pop-ups. SMS and chat are used too. It shows reports right away. These reports show trends. They also sort answers. It sends automatic messages. This helps with feedback. It looks at text answers. This finds main ideas. It works with other systems. This is important for a good NPS tool. These tools gather all feedback.
Why Businesses Need NPS Tools
Businesses need NPS tools. They help understand customers. They make customers happier. Without these tools, feedback is messy. It is hard to make good choices. NPS tools organize feedback. They put it in one place. They have special reports. This makes collecting feedback easy. It makes it better. This helps find customer trends. It finds problems. It helps fix customer issues. NPS tools send surveys many ways. This gets more customers to answer. They use websites, apps, and email. SMS, WhatsApp, and kiosks are used too. This means more surveys get finished. It gives better feedback. These tools give feedback fast.
Key Benefits of NPS Software
NPS software has many benefits. It helps with NPS programs. It gives quick reports. It shows real-time information. These dashboards are easy to use. They show quick reports. They show trends. They show sorted views. This helps fix bad feedback fast. It sends alerts. Sorting customers is easier. A special NPS tool helps with this. Companies can understand customers better. They sort them by age or past buys. This helps send personal messages. It makes customers happier. Automation helps with surveys. It sends surveys automatically. It sends special messages. These are for promoters and detractors. It works with CRM systems. This saves time. It makes people more involved. This tool helps manage feedback. It makes customers happy. It builds loyalty. NPS numbers and feedback help. They keep customers longer. NPS survey software is very important. Good feedback management is key. NPS survey tools give important information.
Choosing the Right NPS Tool
Picking the best NPS tool is very important. It helps manage customer feedback well. Businesses need to think about many things. This makes sure the tool fits their goals. A strong NPS software helps get good feedback. It turns this feedback into useful ideas.
Essential Features for an NPS Tool
A good NPS tool is easy to use. It lets you change surveys. It gives full reports. These reports show clear, useful ideas. It has advanced ways to look at data. This includes live data. It shows trends. It also sorts information. It must work with other systems. These are CRM and marketing tools. The best NPS survey software sends surveys many ways. It uses email, texts, and WhatsApp. It also uses apps and kiosks. It sends automatic messages. These go to unhappy or happy customers. AI helps look at written feedback. It finds main ideas. This makes feedback better. The tool should send alerts. This helps fix problems fast. Dashboards should be easy to see. They help different teams view information.
Scalability and Customization
Top NPS software can grow with a company. Company needs change over time. The NPS tool must change too. You can change how surveys look. You can also change reports. This helps meet special needs. It keeps the NPS program useful. It stays good as the business grows.
Integration Capabilities
The best NPS tools connect well with others. They often link with CRM systems. Examples are Salesforce and HubSpot. They also connect with support and marketing tools. This keeps customer data together. Feedback from customers stays current. An API lets you connect to your own systems. It also helps bring in data from other places. Tools like Zapier and Make help connect to many services. They let you set up automatic tasks. BI tools like Power BI make data analysis better. Segment integration helps send surveys. This happens at different customer steps. It gathers data from many places.
Pricing Models and Value
NPS software prices are different. Many offer free trials. Some have free plans forever. But these have fewer features. Paid plans often cost more. This depends on how many answers you get. For example, some cost $25 a month. This is for 100 answers. Others cost $50 a month. This is for 1,000 answers. Some plans charge per user. They start at $19 a month per user. Big companies usually get special prices. Businesses must check what each tool offers. They compare it to the cost.
User Experience and Ease of Use
A good NPS tool focuses on users. It has a simple design. Non-technical teams can use it easily. This makes surveys simple to create. It makes collecting feedback easy. Reporting is also simple. An easy-to-use tool means more people will use it. The NPS program will be used more often.
Reporting and Analytics
Good reports and data analysis are key. This is true for any NPS software. It includes live data analysis. It links NPS data to money numbers. Advanced analysis helps predict when customers might leave. It also finds chances to sell more. Detailed analysis lets you look closely at data. You can sort it in many ways. Easy-to-use dashboards are important. They help you see NPS ideas. They help you spot trends. This helps businesses make smart choices. These choices are based on happy customers.
The 10 Best NPS Software Platforms for 2026
Qualtrics XM
Qualtrics XM has a full platform. It helps manage experiences. This includes customers and employees. It also covers products and brands.
Key Features: Smart analysis. It can guess things. It gathers feedback everywhere.
Pros: Strong for big companies. It gives deep ideas. You can change it a lot.
Cons: Can be hard for small businesses.
Pricing: Price is different for each. It is for big companies.
Best For: Big companies. They need to manage customer experience a lot.
Medallia
Medallia offers a big platform. It is for customer experience. It gets customer feedback fast. This comes from many places. The platform uses AI. It looks at feedback. It finds new ideas. It also connects with other tools. Medallia helps watch customer actions. It can guess when they might leave.
Key Features: Gathers all feedback. Uses AI and analysis. Collects feedback automatically.
Pros: Grows with big groups. Good at guessing things. Shows detailed reports.
Cons: Costs more money. Harder to learn.
Pricing: Price is different for each.
Best For: Big groups. They have complex customer experience needs.
SurveyMonkey
SurveyMonkey is a known survey tool. It is online. It has many survey types. This includes NPS.
Key Features: Easy to make surveys. Many templates. Simple analysis.
Pros: Easy to use. Cheap plans. Fast to start.
Cons: You need to pay more for advanced things.
Pricing: Has a free plan. Paid plans start at $25 each month.
Best For: Small to medium businesses. Also for people. They need quick, simple surveys.
Delighted
Delighted makes NPS collection easy. It works with tools like Slack. It also works with Zendesk. Delighted sends surveys many ways. This includes email and web. It also has kiosk choices. This platform helps guess business growth.
Key Features: Sends surveys many ways. Reports things fast. You can make it personal.
Pros: Easy to set up. Good connections. Good for getting quick feedback.
Cons: Analysis is not as fancy.
Pricing: Free try-out. Paid plans start at $89 each month.
Best For: Businesses that want easy use. They want quick NPS feedback.
AskNicely
AskNicely focuses on NPS feedback. It is real-time. It lets you change surveys a lot. The platform sends surveys many ways. This includes email and text. It also uses the web. It connects well with CRM. It also connects with customer help tools. AskNicely uses AI. It checks how people feel.
Key Features: Feedback in real-time. Connects with CRM. AI checks feelings.
Pros: Gives useful ideas. Strong automatic tools. Fun games for teams.
Cons: Mostly about NPS.
Pricing: Price is different for each.
Best For: Companies that need real-time customer feedback. Also for front-line teams.
Zonka Feedback
Zonka Feedback makes NPS easy to use. It sends surveys many ways. This includes email and text. It also uses WhatsApp. The platform helps find unhappy customers fast. It sends automatic warnings. This helps keep customers. Paid plans for Zonka Feedback start at $49 each month.
Key Features: Sends surveys everywhere. Keeps customers. Smart automatic tools.
Pros: Surveys in many languages. Handles complaints. Manages what people say about you.
Cons: Can have too many features.
Pricing: Paid plans start at $49 each month.
Best For: Businesses that want full customer feedback analysis. They also want to keep customers.
Retently
Retently focuses on NPS automation. It watches customer experience. This is at the account level. The platform uses AI. It sorts topics. It checks how people feel. Retently has a nice look. It is easy to use. It lets you sort data. You can also take it out. This is for all plans.
Key Features: Watches customer experience for accounts. Sorts feedback automatically. Automatic action plans.
Pros: Easy to use design. Can take out all data. Strong automatic tools.
Cons: Might need some tech setup. This is for advanced automatic tools.
Pricing: Free try-out. Prices are different for groups.
Best For: Online stores. B2B software companies. Money services. They need automatic NPS. They also need detailed analysis.
Promoter.io
Promoter.io helps online stores. It uses NPS feedback. It gets customer feedback. This is at any step of buying. The platform works with big online store tools. It has surveys that are instant. It also has surveys that repeat. Promoter.io has a free plan.
Key Features: Gathers feedback when you buy. Works with online stores. Shows analysis.
Pros: Ideas focus on money. Flexible survey choices. Has a free plan.
Cons: Free plan is limited. Mostly for online stores.
Pricing: Free plan. Paid plans start around $49–$99 each month.
Best For: Online stores. Small B2B teams. New software companies.
SurveySparrow
SurveySparrow makes feedback fun. It uses chat-like surveys. This gets more people to answer. It is better than old forms. The platform sends automatic follow-up questions. It watches trends over time. This uses 30-day averages. SurveySparrow automates tasks. This gives personal answers.
Key Features: Chat-like surveys. Automatic follow-ups. Watches trends.
Pros: Many people answer. Fun to use. Smart survey rules.
Cons: Price can go up. This is for advanced features.
Pricing: Free plan. Paid plans start at $19 each month.
Best For: Groups that want high involvement. They want chat-like surveys.
HiFiveStar: A Full NPS Solution
HiFiveStar helps manage reviews. It makes businesses look better online. It gets new customers. This is by using online reviews well. The platform has tools to make reviews. It watches them. It shares them on many sites. HiFiveStar has smart tools. It has easy connections. It won awards for online marketing. This means better online presence. It also means a better name.
Key Features: Makes reviews (email, text, WhatsApp, QR). Watches reviews (real-time, 30+ sites). AI answers (Google & Facebook). Shows reviews (widgets). Analysis. Unlimited talking.
Pros: Easy to use. Works with many things. AI answers. Unlimited review requests. Great for managing your name.
Cons: Mostly about managing reviews. It includes NPS. It is not just an NPS platform.
Pricing: Always free. Core ($39/mo). Pro ($99/mo). Growth ($179/mo). Business ($249/mo). Enterprise ($440/mo). Unlimited ($899/mo).
Best For: Service businesses (restaurants, hotels, salons). Stores. Healthcare. Professional services. Any business that needs online reviews. This is for growth and their name.
Choosing the right NPS software is very important. It helps businesses do well. It keeps customers loyal in 2026. Companies need to think about key features. They need to check how it connects with other tools. Good reports are also a must. Many tools are great. But HiFiveStar is special. It creates reviews automatically. It watches them all the time. It connects easily with CRM. This platform gives smart reports. It helps manage your online name easily. It filters out bad reviews. It helps businesses show up higher on Google Maps. This makes customers happier. It improves their experience. HiFiveStar gets good feedback from customers. It makes them more loyal. It has many survey options. This makes it great for your NPS program. It helps you understand happy customers. It looks at every customer survey. This makes it a top choice. Start ranking higher today!
FAQ
What is NPS?
NPS means Net Promoter Score. It checks how loyal customers are. Businesses ask customers a question. "Will you tell others about us?" This finds happy, neutral, or unhappy customers. The score shows how customers feel.
Why is NPS important for businesses?
This score helps businesses. They learn about customer loyalty. It shows where to get better. A good score means happy customers. Happy customers buy again. This helps businesses grow. Watching this score shows if plans work.
How often should a business collect NPS feedback?
Businesses should ask for feedback often. How often depends on the business. Some ask after every time they talk. Others ask every three months. Or once a year. Asking often helps see changes. It helps them act fast.
Can NPS software integrate with other tools?
Yes, most software connects with other tools. They often link with CRM systems. Salesforce is an example. They also link with marketing tools. This moves data smoothly. Connecting tools makes feedback more useful.
What is the main benefit of using NPS software?
This software collects feedback automatically. It makes looking at data easy. Businesses get good ideas fast. This makes customers happier. It also keeps customers longer. The software helps run your loyalty program well.
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