You want the best way to get and use product feedback in 2025. HiFiveStar is the top product feedback software. It uses AI to help manage reviews. You can talk to users as much as you want. It works well with many platforms. Most businesses now use customer feedback software. More people use it as SaaS products grow. HiFiveStar lets you send as many review requests as you want. You can watch how users feel. You can show good feedback on your website. Its simple interface helps you learn from every user. Pick a product feedback software that cares about your product and users.
Key Takeaways
HiFiveStar is a top product feedback software. It lets you send as many review requests as you want. It uses AI to reply on many platforms. - Pick feedback tools that work well with your CRM and POS systems. This keeps all your customer data together. - Find software that is simple to use. It should give real-time analytics. It should help you see how customers feel fast. - Choose feedback software that matches your business size and needs. Make sure it has plans that can grow with your business. - The right feedback tool helps you make your product better. It helps you build trust and keep customers happy.
Product Feedback Software Comparison
Top 5 Product Feedback Tools
Picking the right product feedback tools can change how you get and use feedback. You need a tool that works for your product, team, and customers. The top five product feedback tools for 2025 are HiFiveStar, Canny, UserVoice, Pendo, and Typeform. Each software has special features for collecting feedback, making surveys, and improving products.
Tip: Look for tools with multi-channel feedback, easy connections, and automation. These features help you get feedback from every user and understand it fast.
Here is a table that compares the best product feedback software:
Tool | Key Features | Pricing Tiers | Best Use Cases |
|---|---|---|---|
HiFiveStar | Unlimited review requests by SMS, email, WhatsApp; AI auto-replies; CRM/POS connection; live analytics; custom widgets | Free plan (unlimited reviews); Paid plans start at $39/month | All business sizes, many locations, reputation management |
Canny | Feedback boards, voting, AI summaries, public/private roadmaps, Jira connection | Price depends on features/team size | Simple product feedback management |
UserVoice | Feedback forums, in-product surveys, NPS, advanced analytics, connections | Custom pricing | SaaS, enterprise, customer-focused product teams |
Pendo | In-app guides, NPS, CSAT, product tours, user groups, analytics | Free tier; paid plans for more | SaaS, product adoption, analytics |
Typeform | Fun surveys, logic jumps, personalization, 500+ connections | Free plan; paid from $25/month | Marketing, creative, fun surveys |
Features, Pricing, and Use Cases
When you look at product feedback tools, check for these important things:
Multi-channel feedback collection and grouping
Custom surveys and forms
Live analytics and feeling analysis
Easy connection with CRM, POS, and help desk
Automation for feedback requests and replies
Simple user interface and easy setup
Helpful customer support
HiFiveStar is a top product feedback software. You can talk to users by SMS, email, and WhatsApp as much as you want. The AI auto-reply helps you answer every review on Google and Facebook. You can handle feedback from over 30 platforms in one place. This software works for any product, like retail or SaaS, and helps businesses with many locations.
Canny lets you collect feedback with boards and voting. UserVoice gives you survey tools and strong analytics. Pendo helps with product experience using in-app surveys and guides. Typeform lets you make fun surveys for creative feedback.
You should pick product feedback tools that fit your business needs. If you want automation, unlimited review requests, and strong connections, HiFiveStar is the best feedback collection tool for you.
Choosing the Right Product Feedback Tools
You need product feedback software that helps you get feedback from every user. The right platform lets you collect feedback, run surveys, and use customer ideas to make things better. There are four main things to look for: how well it connects with other tools, how easy it is to use, how good the analytics are, and how much it costs as your business grows.
Integration and Compatibility
Integration is important if you want feedback to help your product team. You need software that works with your CRM and POS systems. This way, you can see feedback and customer data together. Look for platforms that let you get feedback in many ways, like in-app surveys, email, SMS, and WhatsApp. HiFiveStar is special because it connects with over 30 review platforms and popular CRM tools like Salesforce and HubSpot. You can send feedback requests automatically and manage everything from one dashboard. The table below shows how CRM systems work with POS systems:
CRM System | Compatibility with POS Systems | Integration Scope | Notes |
|---|---|---|---|
Upserve | Needs Upserve POS | Online orders, reservations, accounting, inventory | CRM only works with its own POS |
Punchh | Works with POS systems | Loyalty programs, special rewards | Works with many POS systems |
Quandoo | No direct POS connection | Analytics, guest management, reservations | Connects with social media |
POSist | Own POS system, modular apps | Delivery, reservations, loyalty programs | Many products to choose from |
Pick feedback software that keeps all your data together and does not cause problems with other tools.
Ease of Use
You want feedback tools that are simple for everyone. HiFiveStar gets a 4.8 out of 5 for being easy to use. You can set it up fast, use a clear dashboard, and get tips. You can send as many review requests as you want. The menus are easy to understand. You can send surveys by SMS, email, WhatsApp, or QR codes. HiFiveStar gives you help any time and has guides to get started. This makes it easy for any team to collect feedback and run surveys.
Analytics and Reporting
Good analytics help you understand what customers think. You need feedback software that shows feedback right away, checks how people feel, and lets you change dashboards. HiFiveStar gives you live analytics, AI tags for feelings, and splits feedback by groups. You can sort feedback by place, device, or type of user. The platform works with BI tools like Power BI and Tableau. You can export data and learn more about your customers. You can give tasks to your team, talk about feedback, and watch how your team does. These tools help you use feedback to make your product better.
Feature Category | Benefits |
|---|---|
See how people feel and what they talk about | |
Real-Time Feedback | Reply fast to what users say |
Demographic Segmentation | Check feedback by place, device, or group |
Custom Dashboards | Look at feedback with easy-to-use widgets |
Integration Capabilities | Connect feedback with CRM, BI, and project tools |
Data Export/API Access | Send feedback data out for deeper study |
Advanced Analytics | Spot trends and help make product choices |
Collaborative Features | Give tasks and talk about feedback with your team |
Pricing and Scalability
How much you pay and how the software grows matters as your business gets bigger. HiFiveStar has a free plan with unlimited reviews and paid plans from $39 a month. You get features that grow with you, like API access and support for many locations. Other tools like Canny and UserVoice cost more and may limit what you get. Typeform has plans for surveys but does not let you put surveys in apps, so you might get less feedback. HiFiveStar’s flexible plans and many ways to talk to users make it great for businesses that want to collect lots of feedback and study it in many places.
Tip: Pick product feedback software that can grow with your business and works for every user, from small teams to big companies.
Top Product Feedback Tools Reviewed
HiFiveStar Review Management Platform
HiFiveStar is a top product feedback tool for businesses. You can send as many review requests as you want. Use SMS, email, WhatsApp, or QR codes, even on the free plan. The platform uses AI auto-replies for Google and Facebook reviews. This saves time and makes every customer feel heard. You can watch feedback from over 30 review sites right away. Custom widgets let you show good feedback on your website and social media. This helps you get new customers.
HiFiveStar’s dashboard is simple and easy to use. You can set it up fast, even if you are not a tech expert. Real-time analytics and sentiment analysis help you know what customers think. The platform works with CRM and POS systems. This makes it easy to connect feedback with your business data. You get help any time, day or night.
Details | |
|---|---|
Review Request Methods | Send unlimited requests by SMS, Email, WhatsApp, and QR codes |
AI Capabilities | AI auto-replies for Google and Facebook reviews |
Review Monitoring | Watch reviews on over 30 sites, including Google and Facebook |
Customization | Custom widgets to show good reviews on websites and social media |
Analytics | Real-time analytics with feeling checks and filters for bad reviews |
Integrations | Works with CRM and point-of-sale (POS) systems |
User Experience | Simple dashboard that is easy to set up |
Customer Support | Help is always available |
Pricing | Free plan with unlimited reviews; paid plans start at $39/month |
Business Suitability | Good for all business sizes and types like restaurants, clinics, and stores |
SEO Benefits | Helps your business show up better on Google Maps |
Pros:
Send as many review requests as you want
AI auto-replies give fast, steady answers
Connects with over 30 platforms
Custom widgets help you share feedback
Real-time analytics and feeling checks
Easy to set up and use
Ideal for:
HiFiveStar works for small shops, clinics, big agencies, or brands with many places. It fits any business that wants to grow its reputation and learn from every customer.
Note: HiFiveStar lets you use every review to help your business grow. You get a full feedback portal with custom surveys and smart insights.
Canny
Canny is a modern product feedback tool for SaaS companies and tech teams. You can collect, sort, and rank feedback with public or private boards. Customers and team members can vote on ideas. This helps you see what is most important. Canny sends automatic emails, smart replies, and sorts users by things like plan type or revenue.
Aspect | Canny |
|---|---|
Target Audience | SaaS startups, mid-sized, and big clients |
Feature Set | Collect feedback, analyze, rank, public/private roadmaps, smart replies |
Integrations | Jira, Clickup, Asana, Zendesk, Intercom |
Ease of Use | Modern, easy-to-use interface |
Pricing | Costs less than many other tools |
Pros:
Easy interface for all teams
Strong sorting and ranking tools
Public and private roadmaps for clear plans
Chrome extension and in-app widgets for feedback
Cons:
Updates do not happen often
Some users say feedback gets slow replies
Ideal for:
Pick Canny if you work in software, real estate, or want to get customers involved in product choices. Canny is good for teams that like data and want feedback that is easy to use.
Works well for:
SaaS startups and tech companies
Mid-sized and big teams
Businesses growing customer engagement
UserVoice
UserVoice is a strong product feedback tool for big companies and enterprise teams. You can collect feedback from users and your own team. Sort it by topic and link it to customer accounts. The platform has custom branding, AI to spot repeat feedback, and smart CRM connections. You get special help to set up and support for tough feedback tasks.
Description | Benefits | |
|---|---|---|
Collect Feedback | Gets feedback from users and teams | Keeps everything in one place |
Analyze Feedback | Adds user/account data, voting, tracks trends | Helps you pick what matters |
Act on Feedback | Connects with JIRA, VSO, and more | Makes development easier |
Communicate | Tells users and teams about feedback status | Keeps everyone updated |
Enterprise Readiness | Security, rules, custom branding, special support | Good for big companies |
Integrations | Makes work flow smoothly |
Pros:
Puts feedback from many places together
Strong analytics and reports
Cons:
Hard to set up and learn
Ideal for:
UserVoice is best for big companies and teams with lots of feedback. If you want a feedback portal with custom surveys, strong analytics, and good security, UserVoice is a great pick.
Made for:
Big product teams
Companies with tricky workflows
Businesses that need strong rules and support
Pendo
Pendo is a product feedback tool for SaaS and digital products. You can use it to get feedback, run surveys in your app, and guide users with onboarding. Pendo gives you deep analytics, user groups, and A/B testing. You can see how users use your product, find where they stop, and make special experiences for each group.
Feature Category | Description |
|---|---|
Deep usage analytics for web and mobile apps | |
User Onboarding & Training | In-app guides and steps for new users |
In-App Communication | Collect feedback, NPS surveys, and send messages |
User Segmentation | Group users by actions, age, and device |
A/B Testing | Try features and flows for different groups |
Product Roadmapping | Plan and share product goals |
Safe, big data sync | |
Platform Support | Works with web and mobile apps |
Integration & Scalability | Connects with other tools, grows with big teams |
Pros:
Strong analytics and user groups
In-app surveys and guides
Cons:
Some features cost extra
Ideal for:
Pendo is good for SaaS companies and digital teams that want better onboarding and user engagement. Use Pendo if you need deep user insights and want to run surveys inside your product.
Typeform
Typeform is a feedback tool known for its nice, chat-like surveys. You can make forms that ask one question at a time. This makes feedback feel easy and fun. Typeform is good for post-purchase surveys in stores and online shops. It helps you see how happy customers are and get useful feedback. You can change every survey with your brand, logos, and question types.
Typeform works with over 300 tools, like Slack, Zapier, and HubSpot. AI helps you find important themes in feedback. You can send surveys by email, website, or QR codes. This makes it easy to reach users anywhere. Mobile-friendly forms help more people answer, even in stores.
Key Differentiators:
Lots of ways to change surveys with logic jumps
Real-time checks and drop-off insights
Many ways to send out surveys
Pros:
More people finish surveys because of the chat style
Easy to make surveys with your brand
Connects with many business apps
Cons:
Not many in-app survey options for SaaS
Some features need higher-priced plans
Ideal for:
Typeform is good for any business that wants fun, custom surveys. Stores, online shops, and creative teams get the most from its design and options.
Tip: Use Typeform if you want more people to finish surveys and get great feedback from every customer.
Best Customer Feedback Software by Business Type
Startups and Small Businesses
Startups and small businesses need feedback tools that are simple and not expensive. These tools should help you get feedback, handle reviews, and make customers happy. HiFiveStar is the best for building a good reputation. You can send as many review requests as you want. It uses AI to reply and works with over 30 platforms. The platform is easy to use and has great support, so anyone can start fast.
Other tools like Upvoty and FeatureOS give you important feedback features for less money. The table below shows some top tools for startups and small businesses:
Software | Key Features | Pricing (Starting at) | Suitability for Startups/Small Businesses |
|---|---|---|---|
HiFiveStar | Unlimited review requests, AI replies, 30+ integrations, analytics, widgets | Free, $39/month | Best for review management and reputation enhancement |
Upvoty | Feedback portals, voting, roadmaps, widgets, AI duplicate detection | $15/month | All-in-one feedback and roadmap tool |
FeatureOS | Feedback boards, roadmaps, AI assistant, integrations | $60/month | Flexible, rich features for startups |
AnnounceKit | Notification widgets, feature requests, AI writing assistant | $79/month | Good for announcements, complements other feedback tools |
HiFiveStar lets you talk to customers any time. You get alerts right away and strong analytics. This makes it the best choice for small businesses that want to grow and keep customers happy.
Enterprises and Large Teams
Big companies and teams need feedback software that can handle lots of feedback and keep data safe. They want tools that help them hear from many customers and learn what makes them happy. Qualtrics and Zonka Feedback are top choices for big companies. They have strong analytics, automation, and security. Chisel and Canny use AI to help teams manage feedback and set priorities.
Tool | Key Features & Strengths | G2 Rating | Recommended For |
|---|---|---|---|
Qualtrics | Advanced analytics, automation, CRM integration, security | 4.4/5 | Enterprises needing scalable feedback analysis |
Zonka Feedback | Omnichannel, AI analytics, multilingual, strong security | 4.8/5 | Large enterprises, multi-channel feedback |
Chisel | AI-powered feedback, roadmap prioritization | 4.9/5 | Product teams, AI-assisted prioritization |
Canny | Community boards, AI summaries, internal feedback integration | 4.6/5 | Collaborative product teams |
SaaS and Digital Products
SaaS and digital product companies need the best tools to collect and study feedback. These tools help you make customers happier and see what they think about your app. Featurebase lets you build feedback portals, use voting, and get AI insights. Hotjar helps you see what users do with heatmaps and surveys. Usersnap is good for reporting bugs and asking for new features.
Software | Key Features | Pricing & Plans | Target Use Case |
|---|---|---|---|
Featurebase | Feedback portals, voting, AI analysis, integrations | Free, $49/month | All-in-one for SaaS feedback |
Hotjar | Heatmaps, surveys, in-app feedback, interviews | Free, $32/month | User behavior and qualitative feedback |
Usersnap | Feedback hub, bug reporting, integrations | Free trial, $30/month | Centralized feedback for SaaS |
SaaS companies need feedback software that works inside their app, gives analytics, and helps them act fast to keep users happy.
E-commerce and Retail
E-commerce and retail stores use feedback to make customers happy and sell more. HiFiveStar lets you get feedback by SMS, email, WhatsApp, and QR codes. You can show good reviews on your website to build trust and get more sales. Typeform is also good for fun surveys and creative feedback. Both tools help you listen to customers and act fast.
HiFiveStar: Send unlimited review requests, watch feedback live, connect with CRM/POS, and use custom widgets.
Typeform: Make fun surveys, use logic jumps, and connect with marketing tools easily.
Hospitality and Services
Hotels and service businesses care most about happy guests and a good name. HiFiveStar is the best for handling reviews on sites like Google and Facebook. You can answer feedback right away, use analytics to find trends, and show top reviews to get new guests. The platform is easy to set up and has strong support, so you can always focus on what guests say.
Tip: Use HiFiveStar to send review requests automatically, watch feedback as it comes in, and make every guest or client happier.
Final Verdict on Product Feedback Software
Best Overall: HiFiveStar
If you want the best feedback software, HiFiveStar is a great pick. You can send as many review requests as you want. Use SMS, email, WhatsApp, or QR codes for this. The platform uses AI to answer reviews fast and in a professional way. You can see feedback from over 30 places in one dashboard. HiFiveStar gives you strong analytics and shows feedback right away. This helps you find trends and make customers happier. You can connect it with CRM and POS systems. This makes it easy to match feedback with your business data. The interface is simple, so anyone can use it. You do not need special tech skills. HiFiveStar helps you build trust, get a better reputation, and grow your product.
Tip: HiFiveStar’s automation and connections save time and help you act on feedback quickly.
Feature Category | HiFiveStar Highlights |
|---|---|
Review Requests | Send as many requests as you want by SMS, Email, WhatsApp |
AI Auto-Replies | Quick, professional answers |
Platform Integrations | |
Analytics & Tracking | Strong analytics and real-time feeling checks |
Customer Support | Help is always available |
User Interface | Simple and easy for anyone |
Additional Features | Works with CRM/POS, custom testimonial widgets |
Industry Suitability | Good for restaurants, clinics, stores, hotels, and salons |
Best Value
You want software that gives you a lot for your money. HiFiveStar has a free plan with unlimited reviews and low-cost paid plans. You can send as many feedback requests as you want. You get real-time updates and AI auto-replies. The platform lets you keep bad feedback private. This way, you can fix problems before others see them. You handle reviews from many places in one spot. This makes your work easier and faster.
HiFiveStar is simple to use.
You can talk to customers as much as you want.
You can show good feedback on your website and social media.
You get help any time you need it.
Best for Analytics
HiFiveStar gives you strong analytics to help you understand feedback. You can see trends, feelings, and how well you do in different places. The dashboard shows which locations do well and which need help. You can compare your product to others nearby. You get alerts right away when new feedback comes in. AI auto-replies and easy tools help you act fast and make your product better.
See trends in feedback
One dashboard for all your locations
Compare with other local products
Get alerts and manage feedback with AI
Best for Integrations
You need feedback software that works with your other tools. HiFiveStar connects with over 30 platforms like Google, Facebook, and Yelp. You can link it with CRM and POS systems. This lets you see feedback and customer data together. The platform also supports custom widgets and API access. This makes it work for any business or product.
Best for Niche Needs
If you run a restaurant, clinic, store, or hotel, HiFiveStar is a good fit. You can send as many feedback requests as you want. You can automate replies and watch reviews from many places. The software helps you make customers happier and grow your reputation. You get insights to help you make smart choices and keep your business ahead.
You need a product feedback tool that fits your business. HiFiveStar uses AI to make things easier. It checks feedback right away and connects with CRM or POS systems. You get smart analytics and simple tools. These features help you get, handle, and use feedback fast. This can help your business grow.
Start managing your reviews today!
FAQ
What is product feedback software?
Product feedback software lets you gather and study what customers think. You use it to make your business better. It helps you answer reviews and make smart choices using real customer ideas.
How quickly can I start using HiFiveStar?
You can start using HiFiveStar in just a few minutes. The platform shows you what to do at each step. You can send review requests and see feedback right away. You do not need any special tech skills.
Can HiFiveStar connect with my CRM or POS system?
Yes, HiFiveStar works with most popular CRM and POS systems. You can match customer data, send review requests automatically, and handle everything from one dashboard.
What channels can I use to request feedback?
You can ask for feedback by SMS, email, WhatsApp, or QR codes. Using many channels helps you reach more people and get more answers.
Is customer support available if I need help?
Tip: HiFiveStar gives you help any time, day or night. You can get support by email, chat, or phone. The team will answer your questions and fix problems fast.
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