Best Online Review Tools for Businesses to Try in 2025

You want to pick the best online review tool for your business in 2025. Over 99% of people read online reviews before they buy something. Reviews affect 93% of buying choices. The right customer review management software helps you get, watch, and answer feedback fast. With review management software, you can make your business look better, help it grow, and earn trust from customers. Look at this chart to see how online review tools change reputation and help get new customers:

Key Takeaways

• Online reviews have a big effect on what people buy. Almost everyone checks reviews before buying something.

• Review management tools help businesses get, watch, and answer customer feedback fast. This makes their reputation better.

• HiFiveStar has a free plan. It works with more than 30 review sites. This makes it a good pick for any business.

• When you answer reviews, even bad ones, it shows you care. You can make a bad experience better for the customer.

• Automated review requests help businesses get more feedback easily. This gives better ideas about what customers think.

Top Online Review Tools for 2025

HiFiveStar

You need a review management tool for any business. HiFiveStar gives you tools to handle reviews. You can send as many review requests as you want. Use SMS, email, or WhatsApp to reach customers. The platform connects with over 30 review sites. These include Google and Facebook. You get AI-powered auto-replies and real-time sentiment analysis. You can use widgets to show good reviews on your website.

HiFiveStar is easy to use. It has a simple dashboard and quick setup. The support team is helpful. You can connect it to your CRM or POS system. It works for any business size or industry. There is a free plan. You can upgrade for more features and locations.

Tip: Try the free plan first. Upgrade when your business gets bigger.

Birdeye

Birdeye helps you get reviews from over 200 sites. These sites include Google and Facebook. You get tools to watch reviews and reply with AI. Birdeye has webchat and chatbot features. You can share reviews on social media. All your messages are in one inbox. BirdAI gives you insights. You can also schedule many posts at once.

Birdeye is good for businesses that want strong review tools. It has advanced ways to talk to customers. The price is higher than some others. But you get lots of features with no extra fees.

• Get reviews from 200+ sites

• AI-powered replies

• Webchat, chatbot, live chat

• Social media sharing

• BirdAI insights

ReviewTrackers

ReviewTrackers helps you collect and watch reviews on many sites. You get tools to see trends and check out competitors. The platform helps you manage local listings. It can collect reviews automatically to help local SEO. You can use crisis control to protect your reputation. Show reviews on your website with widgets.

ReviewTrackers is best for businesses with many locations. It is great for those who need strong analytics and local listing tools.

Podium

Podium lets you manage reviews and talk to customers. You can send review requests by SMS. Connect with customers on WhatsApp, Facebook, and Apple Business Chat. Podium works with Slack, Google Workspace, Zapier, Zendesk, and more. You get website chat for real-time help. Google Click to Message lets you message customers directly.

Podium is best for businesses that want to automate tasks. It helps you talk to customers on many platforms.

Trustpilot

Trustpilot helps you collect and show real customer reviews. The platform uses AI to stop fake reviews. Trustpilot works with groups to set rules for honesty and trust. You can join the Coalition for Trusted Reviews to follow best practices.

Trustpilot is good for businesses that want to show real reviews. It helps build trust with customers.

Reviews.io

Reviews.io lets you collect reviews and get feedback with Shopify checkout surveys. You can use a widget to suggest and vote on new features. The platform helps you show reviews on your website and social media.

Reviews.io is great for e-commerce businesses. It helps you get feedback and ideas for new products.

Reputation.com

Reputation.com helps you manage reviews on many sites from one place. You can use templates to reply fast. Track brand mentions and see how people feel about your business. The platform lets you use surveys to learn about customer experiences. Ask happy customers for reviews.

Reputation.com is good for businesses that want to watch reviews. It helps you reply quickly and track your brand.

Google Business Profile Manager

Google Business Profile Manager is important for google review management. You can make your business easier to find in search results. Show you are trustworthy. Replying to reviews shows you care about customers. Share a direct link to your profile to get more reviews. Managing reviews in the dashboard shows you care about customers.

• Reviews help your search ranking and trust

• Direct links help you get more reviews

• Fast replies build trust and loyalty

• Dashboard shows you manage reviews actively

Yelp

Yelp is a popular review site for local businesses. Many people use Yelp reviews to pick where to eat or shop. A strong Yelp profile helps more people see your business. It builds trust with new customers.

"Imagine you’re John, a local plumber who’s great at fixing pipes… One day, after finishing a job, a customer leaves you a glowing 5-star review on Google. A few days later, you notice your phone starts ringing more often and you land a few extra jobs! That’s the power of a good review on the right platform."

1. Good reviews on Yelp help your business stand out, especially for restaurants and local services.

2. Honest reviews help customers trust your business.

Better Business Bureau (BBB)

The BBB gives you a place for customer reviews. It helps you manage your online reputation. You can ask customers for reviews to be seen more. The BBB has tools to help you make and manage your business profile. Many businesses show the BBB Seal to prove they follow good rules.

• BBB gives a review platform for reputation management

• Businesses can ask for reviews to be seen more

• Tools help manage online profiles

• BBB Accreditation shows trustworthiness

What Is an Online Review Tool?

Definition and Core Functions

An online review tool helps you handle customer feedback online. This software lets you collect and watch reviews from places like Google, Facebook, and Yelp. You can ask customers to share their thoughts about your business. The tool puts all reviews in one dashboard. This makes it easy to see what people think.

These tools have many main jobs. You can get more reviews by sending requests with email, SMS, or WhatsApp. Watching reviews helps you see how customers feel and reply fast. Many tools have website widgets to show good feedback on your site. Some give you "Leave A Review" cards to hand out. This helps you get more reviews after visits. Reporting tools help you study feedback and find patterns. Trust badges show your best reviews and help new visitors trust you.

Here is a table that shows how each main job helps your business:

Tip: Use widgets and trust badges to help new customers trust your website.

Why Businesses Need Review Tools

You need review tools to do well online today. People trust businesses with good online reputations. When you manage reviews, you show you care about what people say. Fast replies help you fix problems and keep customers happy.

Review tools save you time. You do not need to check every site by yourself. The software puts all reviews in one place, so you can reply faster. Analytics show what customers like and do not like. You can use this to make your business better.

A good review tool helps you get new customers. Good reviews help people trust you. When people see real feedback, they feel safe picking your business. You also show up higher in search, so more people find you.

Note: Businesses that use review tools often get more customer interest and make more sales.

Why Reviews Matter for Business Reputation

Impact on Customer Trust

When you manage reviews well, people trust your business more. Most people read reviews before picking a business. They want to know what others think. If you have lots of reviews, people think you are honest. They believe your business is reliable. When you reply to reviews, it shows you care. People feel safe when they see real stories from other customers.

Here is a table that shows how reviews help people trust a business:

Tip: Ask for reviews and reply fast to earn more trust.

Influence on Local SEO and Google Maps

Google review management helps your business show up higher online. New reviews make your business look active to Google. Using keywords in reviews helps people find you. When you reply, it shows you care about customers. Google likes when businesses talk to their customers.

Here is a table that explains how reviews help your business show up in search:

• Google reviews help your business show up in search.

• Reviews help you appear on Google Maps.

• Managing reviews often makes your business easier to find.

Driving Business Growth

Reviews help your business get bigger. Good feedback makes new people want to try your business. You can use reviews to show you are a good choice. Businesses that manage reviews well get more sales. They also keep customers coming back. Google review management lets you fix problems fast. This helps your business look good and stand out.

Note: Businesses that manage reviews well grow faster and have a better reputation.

Essential Features of Customer Review Management Software

Automated Review Requests

You want more people to leave reviews for your business. Automated review requests help you ask every customer after they buy something. With customer review management software like HiFiveStar, you can set it to send a request when someone makes a purchase. You can choose the best time to send messages. You can also make each message personal and send it by SMS, email, or WhatsApp. This way, you get more reviews and keep talking to your customers.

Tip: Use special messages so every customer feels important.

Multi-Platform Monitoring

You need to watch reviews on many websites. Multi-platform monitoring lets you see feedback from Google, Facebook, Yelp, and more in one place. HiFiveStar connects with over 30 sites, so you never miss a review. Real-time alerts help you answer bad reviews fast. Social listening tools let you know what people say about your business. This gives you a full picture of your reputation.

• Social listening tools collect feedback from all online places.

• Real-time alerts help you manage what people think.

• Seeing all reviews in one place makes it easier to reply.

Analytics and Insights

Customer review management software gives you helpful analytics and insights. You can spot trends in what people say and see how they feel. HiFiveStar has dashboards and tools to show if customers are happy or not. Reports help you make better choices and plan what to do next.

• Automation and easy workflows save you time.

• Insights help you fix problems and make customers happier.

• Dashboards and audience groups show where you can do better.

Response Management

You need to reply to reviews to show you care. Review management software helps you answer quickly, even to bad reviews. HiFiveStar uses AI to reply to Google and Facebook reviews. Fast replies can make customers spend more and tell others about you. Personal replies show you care and want to help, turning bad reviews into good chances.

• Fast replies make customers like your business more.

• Personal answers make people feel special.

• Bad reviews show you what to fix.

CRM and POS Integration

Connecting your review software with CRM and POS systems makes things easier. HiFiveStar works with popular CRMs, so collecting and managing reviews is simple. You get real-time customer data, which helps you send better marketing and loyalty offers. This makes your business run smoother and helps you connect with customers.

• Personal marketing helps you build strong relationships.

• Simple processes save you time and work.

• Data helps you plan better ways to sell.

Negative Review Alerts

Negative review alerts help you act fast when someone is unhappy. Review management software with AI, like HiFiveStar, finds urgent feedback and sends you a message. Sentiment analysis shows how people feel and if you need to act quickly. Taking care of problems fast makes customers happier and keeps your reputation safe.

• AI tools help you make customers happier.

• Sentiment analysis helps you stop problems from getting bigger.

• Alerts let you fix issues before they grow.

Note: Acting fast on bad reviews can turn upset customers into loyal ones.

HiFiveStar: The All-in-One Customer Review Management Software

Key Features and Benefits

You want software that makes reviews easy. HiFiveStar lets you send as many review requests as you want. You can use SMS, email, or WhatsApp to reach people. It connects to over 30 review sites, so you see every review. AI helps you reply to reviews on Google and Facebook. The dashboard is simple, even for beginners. You can show good reviews on your website with widgets. HiFiveStar saves you time and helps your team work better. You get help any time, day or night.

HiFiveStar is special because it has a Forever Free plan. You can start getting reviews and manage your reputation for free. The platform cares about customers, honesty, and new ideas. These tools help your business grow and earn trust.

Pricing Plans Overview

HiFiveStar has different prices for every business. Pick a plan that matches your size and needs. The Forever Free plan lets you use one location and get unlimited reviews. Paid plans give you more features, more locations, and better tools. You get unlimited review requests, AI replies, CRM and POS connections, and analytics. HiFiveStar costs less than many other review tools.

Tip: Try the free plan first. Move up when your business gets bigger.

Who Should Use HiFiveStar

HiFiveStar works for restaurants, clinics, stores, hotels, and digital teams. It is good for small and big businesses. You can pick a plan that fits your needs, from free to advanced. HiFiveStar connects with other tools, so review management is easy for everyone.

• HiFiveStar fits any business size.

• You can handle reviews and reputation in one place.

• The software helps you build trust and grow.

Comparison of Top Online Review Tools

Features and Integrations

You need review tools that work for your business. Every platform has its own special features. HiFiveStar lets you ask for unlimited reviews. It uses AI to reply and connects with more than 30 review sites. Birdeye helps you manage reviews in one dashboard. It also makes your brand easy to see. Podium lets you send requests by SMS and email. You can use a central inbox for messages. Grade.us helps you make custom campaigns. ReviewTrackers lets you track competitors and works with over 100 review sites. REVIEWS.io helps online stores collect reviews and use widgets for marketing. Localo helps with local SEO and sends quick requests. SOCi gives you insights about competitors and helps you manage everything in one place.

Tip: Pick tools that work with the review sites your customers use most.

Pricing and Scalability

You need tools that fit your budget and can grow with you. HiFiveStar has a free plan. Paid plans start at $39 and go up to $899 each month. Birdeye starts at $99 per month. Podium starts at $249 per month. Grade.us starts at $110 per month. ReviewTrackers starts at $69 per month. REVIEWS.io starts at $45 per month. Localo starts at $29 per month. SOCi has custom pricing.

Note: Free plans let you try tools with no risk. Paid plans give you more features as your business grows.

Best Use Cases

You want tools that match your business type. HiFiveStar is good for businesses with many locations and agencies. Birdeye helps big companies handle lots of reviews. Podium is best for local businesses that want easy messaging. Grade.us works for agencies and small businesses. ReviewTrackers helps big teams track feedback and competitors. REVIEWS.io is great for online stores and e-commerce. Localo helps small businesses with local SEO. SOCi is best for agencies and businesses with many locations.

• HiFiveStar: Multi-location businesses, agencies

• Birdeye: Large companies, agencies

• Podium: Local businesses, agencies

• Grade.us: Agencies, small businesses

• ReviewTrackers: Agencies, large businesses

• REVIEWS.io: Online stores, e-commerce

• Localo: Small businesses

• SOCi: Multi-location businesses, agencies

These tools help you collect reviews, reply quickly, and build your reputation.

How to Choose the Right Online Review Tool

Assessing Your Business Needs

You want to pick review tools that match your business goals. Start by thinking about your size, industry, and how many locations you have. If you run a restaurant, you need tools that help you get feedback from guests. If you manage a clinic, you want tools that track patient reviews. Look for tools that work with your CRM or POS system. Make sure the dashboard is easy to use. You should be able to send review requests by SMS, email, or WhatsApp. Check if the tool lets you manage reviews from many platforms in one place.

Tip: Write down your top needs before you compare tools. This helps you focus on what matters most.

Evaluating ROI and Support

You need to know if the tools give you good value. Look at the price and see what features you get. Affordable pricing helps you stay on budget. Check if the tool offers real-time notifications and performance reports. These features help you track your progress and respond quickly. Strong customer support is important. You want help when you have questions or problems. Some tools offer 24/7 support by chat, email, or phone. Make sure you can get help when you need it.

Making the Final Decision

You should compare your top choices side by side. Look for tools with API integration, templates, and personalization options. A single unified dashboard makes review management simple. Ease of use helps your team work better. Choose tools that let you gather multichannel reviews and manage feedback from many sites. Pick the tool that fits your needs, budget, and team skills. When you find the right tool, you can build trust and grow your business.

Note: The best tools help you save time, improve your reputation, and make smarter decisions.

How Online Review Tools Help Attract and Keep Customers

Building Trust and Credibility

You want your business to be noticed. Online review management helps you earn trust from new customers. Honest reviews make people feel safe picking your business. You can reply fast to feedback and show you care. Many customers read real stories before buying. Review management tools help you show good feedback. This proves you care about customer experience.

Tip: Reply to every review. Customers see when you care about their feedback.

Improving Customer Experience

Review management software helps you make customers happier. Collecting feedback shows what people like and what needs fixing. You can solve problems quickly and make things better for everyone. Review management lets you watch customer happiness over time. If you notice a pattern, you can fix it before it gets worse. Customers feel special when you listen and reply. This helps you keep customers and makes them want to come back.

Here is a simple table showing how review management helps customer experience:

Using Positive Reviews for Marketing

Positive reviews help you get more customers. Review management tools let you share feedback on your website and social media. New customers trust your business when they see good reviews. You can use customer feedback as stories for marketing. Happy customers tell friends about your business. This helps you reach more people and grow. You can use reviews in ads to show what you do well.

• Put reviews on your homepage.

• Share customer feedback on Facebook or Instagram.

• Use review quotes in email campaigns.

Note: Good reviews help you earn trust and make customers happier.

You want people to notice your business in 2025. Picking the best review tool helps your business look good and grow. HiFiveStar lets you ask for as many reviews as you want. It works with lots of websites and uses AI to answer feedback. You can put reviews on your website to reach more people. HiFiveStar helps you handle reviews, build trust, and get more customers. Try HiFiveStar to see how simple review management is.
Start managing your reviews today!

FAQ

How do online review tools help you get more reviews?

You can send automated requests to customers after each purchase. These tools let you reach people by SMS, email, or WhatsApp. You get more feedback without extra work.

Can you manage reviews from different sites in one place?

Yes. Most review tools give you a dashboard. You see reviews from Google, Facebook, Yelp, and other platforms together. This saves you time and helps you reply faster.

What is an AI-powered auto-reply for reviews?

AI-powered auto-replies write responses for you. You save time and answer reviews quickly. The tool uses smart technology to match your brand’s voice.

Is it easy to connect review tools with your CRM?

You can link most review tools with your CRM. This helps you track customer feedback and send review requests automatically. You keep all your data in one system.

Do you need technical skills to use HiFiveStar?

No. HiFiveStar has a simple dashboard. You set up your account and start sending review requests in minutes. The platform guides you step by step.