Best Online Review Management Tools for Businesses This Year

Are you searching for the best reputation management software this year? Here are the top 10 choices: HiFiveStar, Birdeye, Podium, Grade.us, ReviewTrackers, REVIEWS.io, Localo, SOCi, NiceJob, and Reputation.com. Online review management software is very important right now. Almost 93% of people say reviews affect what they buy. About 81% look at Google reviews before going to a business. When you choose customer review management software, look at features, integrations, how easy it is to use, price, support, and if it fits your industry. Are you not sure which review management software is right for you? Let’s talk about why these tools are so helpful for your business.

Key Takeaways

• Online review management software lets businesses see and answer reviews from many sites in one spot. These tools help people trust you, make your brand look better, and bring in more customers by showing you listen to feedback. Find software that can watch many sites, send review requests automatically, use AI to answer, and work well with your other tools. The best review management tools have different plans and features, so pick one that matches your business size, type, and money plan. Send review requests automatically, check reviews every day, and answer fast to all feedback to keep your online reputation good and help your business grow.

Online Review Management Software Overview

Online review management software lets you control your brand’s reputation online. This software gathers all your customer feedback from many websites. You can see what people say about your business in one spot. It helps you collect reviews, reply fast, and check your brand’s online health. In 2025, every business needs online reputation management. People trust reviews a lot now. Your online reputation can help your business or hurt it.

Key Features

Review management software gives you tools to make your work easier. Here are some important features to look for:

• Multi-platform monitoring: Watch reviews from Google, Facebook, Yelp, and others.

• Automated review requests: Ask customers for feedback by email, SMS, or WhatsApp.

• Sentiment analysis: Find out how customers feel about your brand.

• AI-powered responses: Use smart replies to save time on reviews.

• Custom alerts: Get messages about new or important feedback right away.

• Advanced reporting: Spot trends and check your online reputation work.

• User-friendly dashboard: Handle everything from one easy screen.

• Integration with CRM and POS systems: Link your review platform to your other tools.

• Multi-location support: Keep your brand the same at all your business places.

Business Benefits

Reputation management software gives your business a big advantage. You can build trust by showing you care about what customers think. When you answer reviews, people see your brand cares about them. This can bring more good feedback and higher ratings. Businesses using review management software often get more reviews, better star ratings, and show up higher in search results. Your online presence gets stronger, and your brand stands out.

With online review management software, you can:

• Make your brand’s online reputation better and get more customers.

• Boost your local SEO and appear higher in search results.

• Reply faster to feedback and fix problems quickly.

• Make more money by turning happy customers into loyal fans.

• Protect your brand by spotting bad reviews early.

A good online reputation management plan helps your business grow and keeps your brand strong in today’s digital world.

Top 10 Review Management Software for 2025

Picking the right review management software helps you build trust. It can help you get more customers and keep your reputation strong. Here are the top 10 review management tools for 2025. Each tool has its own strengths. You can find the best one for your business.

HiFiveStar

HiFiveStar is a top review management platform for all businesses. The dashboard is simple to use. You can send review requests by SMS, email, WhatsApp, or QR code. The platform uses AI to reply to reviews on Google and Facebook. This saves you time. You can track reviews as they come in. You can see analytics and show your best reviews with widgets on your website.

Tip: HiFiveStar helps you reply fast to reviews and keep your reputation strong.

Main Features:

• Automated review requests (SMS, email, WhatsApp, QR codes)

• AI-powered review responses

• Unified inbox for all messages

• Real-time analytics and sentiment analysis

• CRM and POS integrations

• Customizable widgets for positive reviews

• Multi-location and white-label support

Ideal Use Cases:
Restaurants, clinics, stores, and any business that wants more online reviews and easier review requests.

Pros:
Easy for anyone to use. All review tools are together. Free plan gives unlimited reviews.

Cons:
Some advanced features are only in higher paid plans.

User Rating:
4.8 out of 5

Birdeye

Birdeye is a popular review management software for many businesses. You can automate review requests and reply with AI. It connects with CRM and POS systems. Birdeye works well for healthcare, legal, real estate, retail, and more.

Main Features:

• Multi-platform review management

• Automated review requests

• AI-powered responses

• Centralized dashboard

• Social media and CRM integrations

Ideal Use Cases:
Dental, healthcare, legal, real estate, retail, business services, transportation, automotive, property management, restaurants, home services, finance.

Pros:
Strong automation. Easy review collection. High satisfaction ratings.

Cons:
Integration can be tricky with some apps. Support may be slow sometimes.

Pricing:
Custom quotes. Price changes by business size and needs.

Podium

Podium is a review management platform focused on messaging and payments. You can send review requests and chat with customers. You can also process payments from one place. Podium is known for its integrations and AI tools. Pricing is higher than most.

Main Features:

• Text marketing and messaging inbox

• AI phone call summaries

• Webchat and payment processing

• 200+ integrations

Ideal Use Cases:
Businesses that want reviews, messaging, and payments in one tool.

Pros:
Easy to use. Strong support. Many integrations.

Cons:
High price. Extra costs for phone seats and numbers. Limited template customization.

Grade.us

Grade.us is review management software that helps you get more reviews. You can send requests by email or SMS. You can track feedback from many sites. Grade.us offers a free trial and free version. Pricing details are not clear.

Main Features:

• Automated review requests

• Multi-platform monitoring

• Reporting and analytics

• Review funnel for better conversion

Ideal Use Cases:
Small businesses and agencies that want simple review management.

Pros:
Easy to set up. Good for basic review collection.

Cons:
Pricing may not fit startups or fast-growing companies. Limited scalability.

Pricing:
Free trial and free version available. Paid plans not clearly listed.

ReviewTrackers

ReviewTrackers gives you tools to monitor reviews and analyze sentiment. You can run campaigns and connect with Zapier, Tableau, and other tools. The platform works on cloud, mobile, desktop, and on-premise.

Main Features:

• Review monitoring and sentiment analysis

• Multi-channel campaigns

• AI and machine learning

• Customizable reports and dashboards

• Integrations with Zapier and Tableau

Ideal Use Cases:
Businesses with many locations that need deep analytics and reporting.

Pros:
Detailed sentiment analysis. Strong reporting. Customizable dashboards.

Cons:
Some users want more flexible analytics and easier integrations.

Pricing:
Subscription-based. Custom quotes. Free trial and free version available.

REVIEWS.io

REVIEWS.io is a review management platform for collecting and sharing reviews. You get SEO benefits and integration with popular platforms. There are tools for review moderation. The platform offers flexible pricing and a 14-day free trial.

Main Features:

• Review collection and management

• SEO and social media syndication

• Review moderation tools

• AI-powered insights and surveys

• Loyalty, referrals, and UGC add-ons

Ideal Use Cases:
Retail, e-commerce, service businesses, and brands that want better ratings and trust.

Pros:
Flexible plans. Strong review collection. Easy sharing across channels.

Cons:
Limited phone support except for enterprise clients. Open moderation risks.

Pricing:
Plans from AU $65/month to AU $799/month. 14-day free trial. No annual contracts.

Localo

Localo is great for small and medium businesses focused on local SEO. You can track your local rankings and send automated review requests. You can manage citations. The platform uses AI to help you write posts and replies for your Google Business Profile.

Main Features:

• Local rank tracking with position map view

• AI-powered content generation

• Automated review requests and bulk responses

• Citation management and alerts

• Multi-location support

Ideal Use Cases:
Local businesses, agencies, and brands with many locations.

Pros:
Easy to use. Boosts local search. Saves time with automation.

Cons:
Limited advanced SEO tools. Basic customization. Not ideal for large-scale needs.

Pricing:
Free plan with basic features. Paid tiers offer more options.

SOCi

SOCi is made for enterprises with many locations. You get a CoMarketing Cloud platform. It keeps your brand message the same while letting local teams personalize content. SOCi uses GPT-4 AI to automate review responses and social media posts.

Main Features:

• Multi-location management

• AI-powered review responses (SOCi Genius Reviews)

• Social media automation

• Third-party integrations (food delivery, class scheduling, etc.)

• Cross-channel insights and recommendations

Ideal Use Cases:
Large enterprises, franchises, and brands with many locations.

Pros:
Automates review management. Supports local and corporate teams. Strong integration options.

Cons:
May be complex for small businesses. Needs training for full use.

Pricing:
Custom quotes based on business size and needs.

NiceJob

NiceJob helps you automate review requests and referrals. You can share top reviews on social media. You can track your reputation growth. The platform is easy to use and trusted by thousands of businesses.

Main Features:

• Automated review and referral campaigns

• Social sharing of reviews

• AI replies

• Insights and analytics

• Custom-built websites (Grow + Sites plan)

Ideal Use Cases:
Service businesses, home services, and brands that want fast review growth.

Pros:
Easy automation. Strong review generation. High user ratings.

Cons:
Minor limitation in duplicate review detection.

User Rating:
4.9 out of 5

Reputation.com

Reputation.com gives advanced analytics and integration options for managing reviews. You can manage listings, social media, and surveys. You can analyze sentiment and compare with competitors. You can connect with popular software across many industries.

Main Features:

• Advanced analytics and sentiment analysis

• Competitive insights

• Integration with CRM, Dealer Management Systems, and Qualtrics

• Unified management of reviews, listings, and feedback

• AI-powered automation

Ideal Use Cases:
Automotive, healthcare, property management, retail, financial services, government.

Pros:
Strong analytics. Seamless integrations. Boosts customer engagement.

Cons:
Needs API licenses for some integrations. May be complex for small teams.

Pricing:
Custom quotes. Price depends on business needs.

Note: Property management firms using Reputation.com get twice as many reviews per month, higher response rates, and better star ratings.

Online Reputation Management Comparison

Features & Integrations

When you pick reputation management software, you want to know how it helps your brand. Most tools let you collect reviews and watch what people say. You can also reply to customers. Some tools use AI to help you answer faster. Some give you alerts right away when you get new feedback. Many tools let you connect to your CRM or POS. This makes your job easier. Good integration is important if you want to keep your online presence strong.

Here’s a quick look at what the top tools offer:

Tip: To make your online reputation better, choose a tool with strong integration and real-time alerts. This helps you protect your brand and answer quickly.

Pricing Overview

Online reputation management tools have different prices. Some are free, but others cost more each month. If you want more features, you will pay more. Think about your business size, what your brand needs, and your budget before picking a tool.

You can see that the price depends on what the tool can do. Free or cheap plans are good for small brands. Bigger brands or those needing more features may pay more for extra help and automation. Always check which tool fits your goals and online needs.

How to Choose Customer Review Management Software

Key Factors

Picking customer review management software can seem hard. You need a tool that helps you get feedback and make your brand better. First, check if it works with your CRM or POS. This makes your work easier and helps you follow customer experience. Think about if the tool can grow with your brand. If your business gets bigger, you need software that can handle more reviews and places.

It should be easy to use. A simple dashboard saves you time. You can help your brand more if you do not spend long learning. Good support is important too. Some tools give help all day and night. Others only offer email help. Price matters as well. Some tools are free. Others cost more for extra things. Pick one that fits your brand and budget.

Tip: Try a free trial before you pay. This lets you see if the software is right for your needs.

Industry Fit

Not all customer review management software is good for every brand. You need one that matches your business type. Restaurants want quick feedback and easy review requests. Healthcare brands need strong tools to keep trust safe. Retail stores look for ways to show top reviews and help customers. Agencies often want support for many places and better analytics.

If your brand is small, choose simple features. Big brands or franchises need more tools and automation. Always pick what matches your goals. Ask, “Does this tool help me get better feedback and make clients happy?” The right software helps your brand shine and keeps your customer experience strong.

Note: Customer experience management starts with listening to feedback. The best reputation management services help you do this every day.

Best Practices for Reputation Management Software

If you want your reputation management software to work well, you need a plan. These tips help you build trust, get more reviews, and keep your business looking good online.

Automate Review Requests

Using review generation tools saves you lots of time. Set up your software to send review requests after each sale or service. This way, you always remember to ask for feedback. Real-time monitoring lets you see new reviews right away. You can use SMS, email, or QR codes to ask for reviews. This makes it simple for customers to leave feedback. When you automate review requests, you get more reviews and your business stands out online.

Tip: Use automation to reply to reviews fast. This shows customers you care about them.

Monitor and Respond

Keep track of your reputation with real-time monitoring. Your software should tell you when someone leaves a review. This helps you answer quickly. A fast reply can turn a bad review into a good one. Always thank customers for good feedback. If you get a bad review, fix the problem right away. Real-time monitoring helps you spot problems and trends early. Make checking reviews part of your daily routine.

• Look at your dashboard every day.

• Turn on alerts for new reviews.

• Reply to every review, good or bad.

Use Analytics

Analytics and reports show how your business is doing. Your software will help you see trends in customer feedback. Real-time monitoring lets you track changes as they happen. Use this information to make your service better. Look for patterns in reviews. If you see the same problem often, you can fix it quickly. Customer engagement tools help you connect with people and build loyalty.

Note: Good analytics help you make smart choices and keep your reputation strong.

You want the best reputation management software for your business. HiFiveStar helps you get more reviews automatically. It lets you watch reviews as soon as they come in. You can connect it to your CRM or POS. The tools are easy to use and give you helpful reports. It can hide bad reviews and help you rank higher on Google Maps. This makes your online reputation better. Many businesses use HiFiveStar to manage their online reputation. Want to see how it works? You can try it for free or ask for a demo. Start managing your reviews today!

FAQ

What is online review management software?

Online review management software lets you gather and check customer reviews from many sites. You can see all your feedback in one spot. This helps you handle your business reputation easily.

How fast can I start getting reviews with HiFiveStar?

You can begin right away! After you make your account, you can send review requests in just a few minutes. HiFiveStar lets you invite customers by email, SMS, or WhatsApp.

Can I connect HiFiveStar to my CRM or POS system?

Yes, you can! HiFiveStar connects with most popular CRM and POS systems. This means you can send review requests right after a sale or service.

Why should I reply to every review?

When you answer reviews, you show customers you care about them. People trust businesses that reply to feedback. A quick answer can help turn a bad review into a good one.

Tip: Always thank your customers for their feedback, even if it is not perfect. This helps build trust and makes your business stronger!