Top 10 Google Review Management Software for Businesses in 2025

Are you trying to make your business look better in 2025? You should consider these top 10 tools: HiFiveStar, Birdeye, Podium, ReviewTrackers, Sprout Social, AskNicely, WiserReviews, Reputation.com, Grade.us, and Statusbrew. Using a reliable google review management software like HiFiveStar can make a big difference. Online reviews are very important now. About 75% of people trust companies with good reviews. Did you know 88% of customers like businesses that answer reviews? If you reply fast and have new, good feedback, you can stand out. This can help you get new customers and keep them coming back.

Key Takeaways

• Good online reviews help people trust your business. They also help you get and keep customers.

• If you reply fast to reviews, it shows you care. This is true even for bad reviews. It can make your business look better.

• Review management software helps you save time. It lets you collect, track, and answer reviews in one place.

• Pick software that matches your business size and budget. Make sure it works with your other tools.

• The right review software can help your business show up higher in local searches. It can also help your business grow.

Why Reviews Matter

Business Reputation

Your business reputation is very important. People often check reviews before choosing a company. Good reviews help your business stand out. Bad reviews can make people go somewhere else. If a product has five reviews, it is much more likely to sell. Expensive products need reviews even more. Reviews can make more people buy costly items. Most shoppers like ratings between 4.0 and 4.7 stars. A perfect score can seem fake to some people. Verified buyer reviews make your business look more trustworthy. Even bad reviews can help. They show your business is honest and real.

Tip: Show your reviews where everyone can see them. Don’t hide the bad ones. People want to see the truth.

Customer Trust

Trust is very important for any business. You build trust by showing real customer feedback. Online reviews and star ratings help people trust your brand. This is true even if they do not know you yet. Google reviews act as proof that your business is good. New customers can see what others think about your service. People believe reviews more than ads. When you reply to reviews, you show you care. This makes customers feel important. Even one bad review, if answered well, can help loyalty. If your rating goes up by one star, you can make more money.

Here’s a quick look at how negative reviews affect your business:

Local SEO

Do you want more people to find your business online? Reviews help your business show up higher in local searches. Google looks at what people say about your business. Reviews with keywords and location names help you look more important. New reviews show your business is active and trusted. Google likes when you reply to all reviews. Reviews with photos help your ranking even more. If you get good reviews often, your business will show up more in search results. This means more people can find you when they need your help.

• Reviews with photos help people trust your business and keep it easy to find.

• New reviews tell Google your business is active.

• Replying to reviews helps your business look honest and helps your SEO.

• Businesses with ratings above 4.0 stars show up more in “best” or “top” searches.

Google Review Management Software Overview

Google review management software lets you control your business’s online reputation. You can use it to collect, track, and answer reviews on Google and other sites. This software puts all your reviews in one place. You do not need to visit many websites. It saves you time and helps you see every customer’s feedback.

Key Features

When picking google review management software, look for tools that make things simple. Here are some features you should look for:

• You can send review requests by email, SMS, or WhatsApp after a customer visits or buys.

• The software watches reviews on Google and other sites and tells you right away when there is new feedback.

• You get a dashboard to see and manage all your reviews in one place.

• AI-powered responses help you reply fast and sound like your brand.

• You can use templates to ask for reviews or to reply.

• The software can work with your booking, POS, or CRM systems to send review requests automatically.

• You can see reports and charts to track trends and how happy customers are.

• Your team can help manage reviews with special tools.

Tip: Pick software that matches your business size and works with the tools you already have.

Benefits

Using google review management software helps your business in many ways. Here is how it helps you:

• It builds trust and shows you care about what customers say.

• It helps more people find your business online.

• It saves time by sending review requests and replies for you.

• It helps you find problems quickly and fix them before they get bigger.

• It makes customers happier and keeps them coming back.

• It brings in new customers by showing good reviews.

If you want your business to grow and keep a good reputation, this software is a smart pick.

Top Google Review Management Software 2025

Picking the right google review management software can be hard. You want a tool that fits your business and is simple to use. It should help your business grow. Here are the top 10 tools for 2025. Each tool is special in its own way. This helps you find what works best for you.

How did we pick these tools?
We checked how well each tool works with Google and other review sites. We looked at how easy they are to use. We also checked if they have automation, their prices, and customer support. We made sure they work for different business sizes and needs.

HiFiveStar

HiFiveStar makes it easy to handle your online reputation. You can send as many review requests as you want by email, SMS, or WhatsApp. The platform uses AI to reply to reviews on Google and Facebook. This saves you time. You get alerts right away when someone leaves a review. This lets you answer fast. HiFiveStar lets you show your best reviews on your website and social media. You can do this with simple widgets.

Main Features:

• Unlimited review requests

• AI-powered auto-replies

• Real-time review monitoring

• Multi-channel requests (email, SMS, WhatsApp)

• Integration with over 30 platforms

• Customizable review widgets

• Advanced analytics and reporting

Pros:

• Easy to set up and use

• Unlimited communication on most plans

• Fast review generation and response

• Works with many business tools and CRMs

• Free plan available

Cons:

• Some advanced features only in higher plans

• Free plan limited to one location

Pricing:

• Free Plan: $0/month (1 location, unlimited reviews)

• Core Plan: $39/month

• Pro Plan: $99/month

• Growth Plan: $179/month

• Business Plan: $249/month

• Enterprise Plan: $440/month

• Unlimited Plan: $899/month

Best For:
Businesses of any size that want unlimited review requests, AI replies, and easy integration with other tools.

Birdeye

Birdeye is a strong platform for handling reviews, especially for businesses with more than one location. You can set up review requests to send automatically. You can watch feedback and manage your business listings. Birdeye has a mobile app, team chat, and reports about how you are doing. It works well for both local businesses and big brands.

Main Features:

• Automated review requests (SMS/email)

• Centralized dashboard for all locations

• Google My Business integration

• Performance and sentiment analytics

• Customer surveys and feedback tools

• Mobile app for on-the-go management

Pros:

• Great for multi-location businesses

• Offers onboarding and training

• Centralized control for teams

• Insights and benchmarking dashboards

Cons:

• High cost, especially for small businesses

• Some features only in premium plans

• Setup can be complex

Pricing:

• Starter Plan: $299/month (1 location)

• Growth Plan: $349/month per location

• Custom quotes for larger businesses

Best For:
Multi-location businesses and enterprises that need advanced analytics and centralized control.

Podium

Podium helps you talk to customers and manage your reputation. You can send review requests and chat with customers. You can even collect payments from the same dashboard. Podium brings together SMS, webchat, and social messages. This makes it easy to keep up with all conversations.

Main Features:

• Automated review requests

• Unified inbox for SMS, webchat, and social messages

• Payment processing

• Sentiment analysis

• Team collaboration tools

• Integrations with CRMs and payment systems

Pros:

• All-in-one communication platform

• Simplifies review management

• Mobile and web access

• Good for customer engagement

Cons:

• Pricing can be high and confusing

• Limited customization for some features

• Learning curve for integrations

Pricing:

• Free trial available

• Pricing varies by features and usage; advanced features cost more

Best For:
Local businesses that want to manage reviews and customer conversations in one place.

ReviewTrackers

ReviewTrackers lets you collect and watch reviews from over 80 sites. You get alerts when new reviews come in. There are tools to track your competitors and see detailed reports. The platform is simple to use and works well for businesses with many locations.

Main Features:

• Review collection and monitoring

• Real-time alerts

• Competitor tracking

• Sentiment analysis

• Multi-location management

• API and integrations (Hootsuite, Zapier)

Pros:

• Simple dashboard for all reviews

• Fast alerts and response tools

• Strong analytics and reporting

• Good customer support

Cons:

• Pricing can be high for some users

Pricing:

• Single Location: $49/month

• Advanced plans: Custom pricing

Best For:
Businesses with multiple locations that want to track reviews and competitors.

Sprout Social

Sprout Social mixes review management with social media tools. You can see and reply to reviews from Google, Facebook, Yelp, and more in one inbox. The platform helps you schedule posts, check engagement, and work with your team.

Main Features:

• Unified inbox for reviews and social messages

• Integrations with major review and social platforms

• Analytics and reporting

• Team collaboration tools

• Automated workflows and AI responses

Pros:

• Centralized management for reviews and social media

• Strong analytics and reporting

• Team collaboration features

• Mobile access

Cons:

• Higher cost for small businesses

• Some features only in premium plans

Pricing:

• Free 30-day trial

• Plans scale with business needs; pricing on request

Best For:
Businesses that want to manage reviews and social media together.

AskNicely

AskNicely focuses on customer feedback and Net Promoter Score (NPS). You can collect feedback right away, use AI to study it, and reply fast. The platform is good for service businesses and those with many locations.

Main Features:

• Real-time NPS tracking

• Multi-channel feedback collection

• AI-driven text analytics

• Customizable surveys and reports

• Integration with CRM and help desk tools

Pros:

• Instant feedback and live reporting

• Customizable surveys

• Easy integration with other tools

• High user satisfaction

Cons:

• Higher starting price

• Some features not included in base plan

Pricing:

• Starts at $449/month

• Monthly and annual options

Best For:
Service-driven businesses that want deep insights into customer satisfaction.

WiserReviews

WiserReviews gives you an easy way to collect and show reviews. You can ask for feedback by email, WhatsApp, or direct links. The platform lets you use photo and video reviews, smart tags, and simple widgets.

Main Features:

• Email and WhatsApp review requests

• Google review sync

• Photo and video reviews

• Customizable display widgets

• Smart tagging and filters

• No-code setup

Pros:

• User-friendly interface

• Automation features

• Customizable templates

• Real-time dashboard

Cons:

• Limited integrations

• Pricing details not always clear

Pricing:

• Free plan available

• Paid plans start at $9/month

Best For:
Small to mid-size businesses that want an affordable, easy-to-use review tool.

Reputation.com

Reputation.com gives you everything you need for reviews, social media, and business listings. You can track feedback, check how people feel, and get alerts right away. The platform uses AI to spot fake reviews and helps your local SEO.

Main Features:

• Multi-channel review collection

• Sentiment analysis

• Real-time alerts

• Customizable reporting

• Social media monitoring

• Integration with CRM and other tools

Pros:

• All-in-one platform for reviews and social media

• Actionable insights and custom reports

• Local SEO optimization

• Responsive support team

Cons:

• Higher cost, especially for small businesses

• Some users report occasional bugs

• No dedicated mobile app

Pricing:

• Custom pricing; contact vendor for details

Best For:
Enterprises and large businesses needing a complete reputation management solution.

Grade.us

Grade.us lets you collect, handle, and share reviews from one dashboard. You can send review requests by email or SMS. You can post reviews on social media and track your progress with reports.

Main Features:

• Email and SMS review requests

• Review publishing on social media

• Analytics and reporting

• White-label options for agencies

• Integrations with other tools

Pros:

• Unified dashboard for all reviews

• Good analytics and reporting

• Team collaboration features

• White-label solutions

Cons:

• Does not integrate Yelp data

• Some users find the app outdated

Pricing:

• Professional Plan: $25/month

• Agency and Partner Plans: Custom pricing

Best For:
Agencies and businesses that want to manage multiple clients or locations.

Statusbrew

Statusbrew is a good pick if you want to handle reviews and social media together. You get one inbox, advanced scheduling, and detailed reports. The platform helps teams work together and supports many social networks.

Main Features:

• Unified inbox for reviews and social messages

• Social media scheduling and publishing

• Analytics and reporting

• Team collaboration with role-based permissions

• Integrations with CRM and marketing tools

• Mobile apps for iOS and Android

Pros:

• Easy-to-use interface

• Strong team collaboration tools

• Broad social network integration

• Good security features

Cons:

• Analytics may lack deep detail for some users

• Learning curve during onboarding

Pricing:

• Free trial available

• Competitive pricing for mid-sized teams

Best For:
Marketing agencies and teams that need to manage reviews and social media in one place.

Tip: When picking google review management software, think about your business size, how many locations you have, and what features matter most to you. Try a free trial if you can, and see which platform feels right.

Comparison Table

There are many choices, and it can be confusing. Looking at them side by side helps you pick the right google review management software. This table lets you compare the top tools for 2025. You can see their main features, prices, integrations, and who should use each one.

Tip: HiFiveStar is great if you want lots of review requests and fast AI replies. Birdeye or Reputation.com are good for big teams or many locations. WiserReviews and Grade.us are simple and cheap, so small businesses like them.

This table helps you choose what fits your needs. Think about what is most important to you. Do you want things done automatically? Do you need to connect with your CRM? Are you looking for the lowest price? The best google review management software will save you time and help your business grow.

Choosing Software

Choosing the right google review management software can feel tricky, but you can make it simple. Start by thinking about your business size, the tools you already use, and your budget. Here’s how you can find the best fit for your needs.

Business Size

Your business size matters a lot. If you run a small shop or a single location, you might want a tool that is easy to set up and use. Free or low-cost plans can work well for you. If you manage many locations or a big team, look for software that handles lots of reviews and users. Some platforms offer special features for large businesses, like advanced analytics or team roles.

Tip: Try a free plan or demo first. This helps you see if the software fits your daily work.

Integrations

Think about the tools you already use. Do you have a CRM, booking system, or point-of-sale software? The best review management tools connect with these systems. This makes your work faster and easier. You can send review requests automatically and see all your feedback in one place.

Here’s a quick table to help you check for integrations:

Note: Good integrations save you time and reduce mistakes.

Budget

Set your budget before you choose. Some tools offer free plans with basic features. Others charge more but give you extra options like AI replies or unlimited requests. Always check what is included in each plan. Watch out for hidden fees, like extra charges for more users or locations.

• Make a list of must-have features.

• Compare prices and what you get.

• Look for discounts if you pay yearly.

Tip: Pick a tool that can grow with your business. Scalability is important if you plan to expand.

When you follow these steps, you can find the right google review management software for your business. Always test the software with a free trial. Check if the support team is helpful. Make sure the tool can handle more reviews as your business grows.

Using google review management software helps your business get better. It helps people trust you more. You can get new customers and protect your reputation. HiFiveStar lets you ask for reviews as much as you want. It uses smart AI to answer reviews for you. You can connect it with other tools you already use. You will see easy-to-read reports and a simple dashboard. The price is fair and easy to understand. Are you ready to start? Start managing your reviews today!

FAQ

How fast can you start collecting Google reviews with review management software?

You can start right away. Most platforms let you send review requests within minutes after setup. Just connect your business account, choose your message, and invite your customers.

Can you reply to Google reviews directly from these platforms?

Yes! You can respond to Google reviews without leaving the dashboard. This saves you time and helps you answer customers quickly.

Do these tools work for small businesses?

Absolutely. Many review management tools offer free or low-cost plans. You can pick a plan that fits your business size and needs.

What if you get a negative review?

Don’t panic!
Reply politely and try to fix the problem. Customers like when you care about their feedback. A good response can turn a bad review into a positive experience.