10 Leading Online Review Management Platforms to Boost Your Reputation

You want your business to look good online. In 2025, the best 10 online review management platforms are HiFiveStar, Birdeye, Podium, Trustpilot, Reputation.com, Yotpo, ReviewTrackers, Grade.us, Sprout Social, and NiceJob. Each online review management platform lets you get, watch, and answer every review. You can make your reputation better and get new customers by handling reviews well. Look at how reviews change reputation with these numbers:

Key Takeaways

• Online review management platforms help businesses manage their reputation. They do this by collecting, watching, and replying to customer reviews. Using review management software can make your business seem more trustworthy. This is important because 98% of people read online reviews before buying something. Replying to reviews, both good and bad, shows customers you care. This can help your reputation get better. Picking the right review management tool is very important. Look for features like review generation, monitoring, and working with your current systems. Asking customers for feedback often and sharing good reviews can help your business online. This can also bring in new customers.

What Is an Online Review Management Platform?

An online review management platform helps you control your business reputation. You use it to collect, watch, and answer customer reviews on sites like Google, Yelp, and Facebook. General reputation management software covers more things, like social media and news. Review management software only focuses on what customers say and how they feel. This helps you build trust with new and old customers. It also helps your reputation get better.

Key Functions

You might wonder what review management software does. Here is a table that lists the main jobs and what they mean:

Review management software lets you see all your reviews in one place. You can answer quickly and use good reviews to show others your reputation. You also get tools to ask for more reviews. This helps your reputation grow and makes customers happier.

Why It Matters

You need review management software because your reputation is important. Most people read reviews before they buy something. In fact, 98% of people read online reviews. Almost half trust them like they trust friends. If you have over 50 reviews, people think your business is almost three times more trustworthy. If your star rating goes up, you can make more money. Good reviews on social media make 71% of people want to buy from you.

Review management software gives you real help. You can show up higher in search results. You get more people to buy from you. You spend less money on ads. You can fix customer problems better and help people trust you. When you use review management software, you get more reviews from real people. This helps your reputation grow even more. Your customers are happier, and your business looks honest and strong. This is why you need the right review management tools.

Top Online Review Management Platforms 2025

HiFiveStar

HiFiveStar lets you manage your reputation easily. You can get, check, and share reviews from over 30 places like Google and Facebook. The dashboard is simple, so you see all reviews together. You can send as many review requests as you want by SMS, email, or WhatsApp. AI helps you reply to reviews on Google and Facebook. You can also show your best reviews on your website using widgets.

Tip: HiFiveStar has a Forever Free plan. You can start building your reputation for free.

Key Features:

• Send unlimited review requests by SMS, email, or WhatsApp

• AI writes replies to reviews

• See how people feel in real time

• Connects with CRM and POS systems

• Change review widgets to fit your site

• Get deep analytics

Unique Features Table:

User Satisfaction Ratings (2025):

Recent User Reviews:

• Sara Haddad (Aug 1, 2025): "The software is great and simple to use. I can now ask customers for reviews automatically and see them all in one place. It is very helpful for businesses with more than one location!"

• Samuel (Feb 16, 2025): "The dashboard is easy and helps us get better local SEO. I suggest it for any business that needs to manage reviews."

Pros:

• Works for any business size

• Send as many review requests as you want

• AI replies save you time

• Free plan is offered

Cons:

• Some features only come with higher plans

Ideal Users:
HiFiveStar is good for people in hospitality, healthcare, retail, real estate, or any service job. It works for one location or many.

Pricing:

• Forever Free: $0/month (1 location, unlimited reviews)

• Core: $39/month

• Pro: $99/month

• Growth: $179/month

• Business: $249/month

• Enterprise: $440/month

• Unlimited: $899/month

Birdeye

Birdeye helps you handle your reputation by getting and answering reviews. You can send review requests, check feedback, and post reviews on your website or social media. Birdeye links with many CRMs, so you can make review work automatic.

Key Features:

• Make and watch reviews

• Manage listings

• Message and chat on the web

• See reports and analytics

• Watch social media

Pros & Cons Table:

Ideal Users:
Birdeye is best if you want a strong review tool and already use a CRM like Salesforce or HubSpot. It fits medium or big businesses.

Pricing Table:

Podium

Podium lets you get reviews, send messages, and chat with customers. You can use it to make your reputation better and talk to people right away. Podium is best for businesses that want to handle reviews and talk to customers fast.

Key Features:

• Ask for reviews by text

• Chat with customers on your website

• Collect payments in chat

• See everything in an analytics dashboard

Pros:

• Sends review requests quickly

• Easy to message customers

• Good for local businesses

Cons:

• Costs more for extra features

• Some tools only in top plans

Ideal Users:
Podium is helpful if you work in:

• Auto

• Aesthetic & Wellness

• Home Services

• Retail

• Enterprise

Pricing:
Podium gives custom prices. You need to talk to their sales team.

Trustpilot

Trustpilot is a famous review platform. You can use it to get, show, and study reviews. Trustpilot helps you get a better reputation with AI tools and TrustScore tracking.

Key Features:

• AI helps you answer reviews faster

• TrustScore shows your reputation

• Learn about the market and compare

• See review trends with spotlight

• Share reviews on social media

Recent Updates:

• AI-Assisted Review Responses

• TrustScore Forecast

• Market Insights

• Review Spotlight

Pricing Table:

Plus Plan Features:

• 200 review invites each month

• 8 widgets for your website

• 3 user accounts

• Change review invites

• Email review widgets

• Share on social media

• Basic sentiment check

• Review spotlight

Pros:

• People trust the brand

• Strong analytics

• AI tools help you reply faster

Cons:

• High price for small businesses

Ideal Users:
Trustpilot is good for medium or big businesses that want smart analytics and AI tools.

Reputation.com

Reputation.com helps you handle your reputation in many places. You can watch reviews, answer feedback, and see your reputation score. The platform makes it easy to reply to bad reviews and show you care.

When you answer bad reviews and explain how you fix things, you do two things: you make the customer feel heard and show others you care about mistakes.

Key Features:

• Manage reviews for many locations

• Watch reviews and get alerts

• Track your reputation score

• Use an analytics dashboard

Pros:

• Great for businesses with many places

• Strong analytics and reports

• Helps you answer reviews fast

Cons:

• Prices are not shown online

• May be hard for small businesses

Ideal Users:
Reputation.com is best if you run a chain or franchise with many locations.

Pricing:
You must contact Reputation.com for prices.

Yotpo

Yotpo helps you get and use reviews to build your reputation. The platform uses AI to study feedback and find trends. You can link reviews to your business results with analytics.

Key Features:

• AI checks how people feel in reviews

• Finds topics in reviews

• Advanced analytics dashboard

• Share reviews on social media

Upcoming Features:

• Reviews Atlas for deeper business insights

Pros:

• Strong analytics tools

• AI helps you understand feedback

• Connects reviews to business results

Cons:

• Starts at a higher price than some others

Pricing Table:

Ideal Users:
Yotpo is best for e-commerce businesses that want strong analytics.

ReviewTrackers

ReviewTrackers helps you get and manage reviews from many sites. You can use it to watch your reputation and answer feedback. The platform is simple and lets you ask for reviews in different ways.

Key Features:

• Smart system for review requests

• Easy-to-use interface

• Detailed analytics

• Many ways to ask for reviews

Pros & Cons Table:

Ideal Users:
ReviewTrackers is good if you want a simple tool with good support and analytics.

Pricing:
You need to contact ReviewTrackers for prices.

Grade.us

Grade.us gives you tools to ask for reviews, watch feedback, and share good reviews. You can use it to make your reputation better and look good online.

Grade.us can change its prices and add new fees at any time. They will tell you at least 14 days before. All prices are private, and you must not share them.

Key Features:

• Sends review requests automatically

• Watches reviews on many sites

• Widgets to share good reviews

Pros:

• Simple to set up

• Good for agencies and marketers

Cons:

• Prices are not public

• Terms can change

Ideal Users:
Grade.us is best for agencies or marketers who handle reviews for clients.

Pricing:
Contact Grade.us to get prices.

Sprout Social

Sprout Social lets you manage reviews and watch social media. You can handle reviews from Yelp, Google, Facebook, and more. The platform helps you see all feedback and your reputation in one spot.

Integration Table:

"It is now very important for users to watch and manage reviews. This helps them grow and make customers and workers happy." – Ryan Barretto, President of Sprout Social

Pros:

• Handles social media and reviews together

• One dashboard for all feedback

Cons:

• Starts at $199 per seat/month

• Standard plan only lets you use 5 social profiles

• Support can be slow

Ideal Users:
Sprout Social is good if you want to handle social media and reviews in one place.

Pricing:
Starts at $199 per seat/month.

NiceJob

NiceJob helps you send review requests and make your reputation better. You can send review campaigns, reply with AI, and share reviews on social media. The platform is simple and works well for small businesses.

Key Features:

• Sends review requests automatically

• AI writes replies

• Share reviews on social media

• Watches reviews from many places

Benefits:

• Makes getting reviews easy

• Helps your reputation with little work

• Good price for small businesses

User Ratings Table:

Pros:

• Simple to use

• Great customer support

• Good price

Cons:

• Has fewer advanced features than some others

Ideal Users:
NiceJob is best for small business owners who want to grow their reputation easily.

Pricing:
Starts at $75/month.

Review Management Software Comparison

Features Table

You need review management software that works for your business. Each platform has its own special features. Some help you get more reviews. Others help you watch reviews or offer reputation management services. Check this table to see what each platform can do:

HiFiveStar is special because you can send as many review requests as you want. It uses AI to help you reply. You can also connect it with CRM and POS systems. You get all the tools you need for strong reputation management services.

Pricing Table

It is important to know how much review management software costs. Prices are different for each platform and depend on what you need. Here is a table that shows the monthly prices for popular platforms:

HiFiveStar has a Forever Free plan. You can start using review management for free. You can pay for more features as your business gets bigger.

Best Use Cases

You want review management software that fits what your business needs. Here are the best ways to use each platform:

• HiFiveStar: Good for any business that wants easy review management, automatic review generation, and strong reputation management services. Works for one or many locations.

• Birdeye: Good for medium or big companies that use CRM and need advanced reputation management services.

• Podium: Great for local businesses that want fast review management and customer messaging.

• Trustpilot: Best for companies that want to build trust with public reviews and need strong analytics.

• Reputation.com: Good for big brands or franchises that need reputation monitoring in many places.

• Yotpo: Perfect for online stores that want to connect reviews to sales.

• ReviewTrackers: Good for businesses that want simple review management and strong support.

• Grade.us: Best for agencies that manage review management for clients.

• Sprout Social: Great for businesses that want to use social media and review management software together.

• NiceJob: Best for small businesses that want easy review management and reputation management services.

You can make your reputation better by picking review management software that matches your goals. HiFiveStar gives you all-in-one review management, reputation monitoring, and reputation management services to help your business stand out.

How to Choose Reputation Management Software

Selection Criteria

You need customer review management software that fits your business. First, check if the software works with your tools. This helps make your work easier. Read stories from other users and look at reviews. These stories show how the software helps with reputation and customer experience. It is important to have choices that fit your needs. Try free trials or demos to see if it is easy to use. Think about how much you get back for your money. Good review management software should help you get more good reviews and build trust.

• Make sure it works with your CRM, POS, or website.

• Read what customers say and look at case studies.

• Find options you can change for your business.

• Try free trials or demos to see if it is simple.

• Think about the value and what you get for your money.

Customer review management software should make things simple. You want tools for watching reviews and answering them. Review response automation helps you reply faster. These features help you handle feedback and make customers happier. HiFiveStar is special because you can send unlimited review requests. It uses AI to help you reply and gives deep analytics. It works for small shops, big chains, and many types of businesses. You can use it in hospitality, healthcare, retail, or any service job.

Common Mistakes

Many people pick customer review management software without thinking about what they need. Some choose platforms that do not help with review monitoring or response management. Others forget to check if the software can grow with their business. You might miss features like review response automation or analytics. If you do not try the software first, it may be hard to use. Some businesses forget how important customer experience and trust are. They only care about getting reviews, not building a strong reputation.

Tip: Always pick customer review management software that matches your goals. Focus on reputation, customer experience, and trust. HiFiveStar is a great choice for any business size because it covers all the main parts of review management and reputation monitoring.

Online Reputation Management Tips

Best Practices

You can make your reputation strong by doing smart things every day. Ask your customers for feedback after they buy something or visit. Use review management tools to collect and sort reviews. Always read what people say about your business. This helps you know how customers feel and what works best.

Reply to every review, good or bad. When you answer fast, it shows you care. Thank people for saying nice things. If someone writes a bad review, answer kindly and try to fix the problem. This helps people trust you and shows you care about how customers feel.

Share your best reviews on your website or social media. This lets new customers see your good reputation and builds trust. Use analytics to watch how customer feelings change over time. Look for patterns in what people say. This helps you make your service better and keep your reputation strong.

Tip: Set up alerts so you always know when you get a new review. Acting fast helps you protect your reputation and answer customers right away.

Avoiding Pitfalls

You can stop common mistakes in online reputation management by staying alert. Do not ignore bad reviews. If you do, your reputation can get worse. Always give a kind answer to unhappy customers. This shows you care about how customers feel and want to earn trust.

Never post fake reviews or ask others to do it. This can hurt your reputation and break your customers’ trust. Keep your review management honest and clear. Watch for sudden changes in how customers feel. These changes can mean there is a problem you need to fix.

Use simple words in every answer. Do not make promises you cannot keep. Stay professional, even if a review seems unfair. Your reputation depends on how you handle every review.

You need a good online review management platform to keep your brand safe. The right tool helps people trust your business. It also helps your reputation get better every day. HiFiveStar lets you get reviews automatically. You can watch reviews as they come in. It works with CRM and POS systems. You get strong analytics and easy-to-use tools. You can hide bad reviews and help your Google Maps ranking go up. Pick HiFiveStar to help your brand look great. Your reputation and trust will get stronger. Start handling your reviews now! Start managing your reviews today!

FAQ

How does review management software help your reputation?

Review management software helps you collect and watch customer feedback. You can answer reviews to show you care about what people say. Sharing good reviews helps your business look better. You can also fix problems fast.

Can you use review management tools for any business size?

Any business can use review management tools. They work for small shops and big companies. These platforms help your reputation grow, no matter how many locations you have. You get features that match what you need.

Tip: Try a free plan first to see if your reputation gets better.

What features should you look for to boost your reputation?

You should find tools that send review requests and watch feedback. Analytics help you see how your reputation changes. AI replies and CRM integration make things easier. These features help you manage reviews and keep customers happy.

• Send review requests

• Watch reviews as they come in

• Use analytics to check your reputation

Why is responding to reviews important for your reputation?

When you reply to reviews, you show customers you care. Answering fast helps people trust you more. You can turn bad feedback into a chance to fix things.

How does online reputation management protect your business?

Online reputation management lets you see what people say about your business. You can find problems early and fix them. Acting fast and sharing good reviews keeps your reputation strong.